El Pollo Loco, Upland CA

Tried the new chicken and steak burrito box. Pleasantly surprised with the quality of food in the box. Both burritos were tasty and fresh.

This location has a nice patio and a great view of the mountains. I enjoyed my pollo Bowl and watched the sunset it was really nice. Restaurant was clean and the staff was friendly. One of the better locations form this chain. I would return.

This is Truly one of my Favorite El Pollo Loco! Everytime I come here everyone is super friendly today when Blanca took my order she was extremely nice and she answered all of questions and even gave me recommendations! When it was time to get my food I went to the pick up counter and they way the girl (I didn't get her name) displayed my food was so nice she laid everything out perfectly I was so sad to tell her my order was to go because it looked amazing but she was so nice about making sure it was packed nicely to go! This truly is a great fast and friendly location they are very accommodating they know how to give Great Customer Service! Thank you again for always making sure I have a wonderful experience! Keep up the good work

Food is good. Problem I have is consistency of service at drive thru window. Recently on two consecutive visits food items were missing from my bag. It's frustrating because there were no long lines. I was the only vehicle in line!
How does this happen!

Must have been a bad day.chicken was dry. 3 star's just because I like going when in California.

Clean location with great service. It's a very popular place for the locals to eat at. There's always a line at night after work in school. It's conveniently located besides Bank of America and Albertsons and other shopping areas. Nice place to sit down and enjoy your meal vs wait in the drive through line.

Clean restaurant. Friendly staff. Great food. Nice patio for outdoor eating. Always have a good experience at this location.

I love the chicken bowl. I wish they still offered black beans. I wish they had thick, chunky guacamole there's is like soup.

The chicken was burned on our 3 tostadas and was mostly lettuce. The beans rice and salsa were practically invisible. What a waste of $9.50 per person!

Stopped here on our way home from vacation. The food was so so so good. Store was very clean, employees helpful and attentive.

We ordered online for pick-up and when I went inside I was greeted right away. They confirmed my order and got it to me quickly. I was impressed how well their staff communicated and coordinated the multiple orders they were prepping. It was much cleaner than the location off of Central Ave. This will be my new go-to location.

This time the actually got my order correct so very happy but their drink machine was out of products so no drinks only water available

Very nice & friendly staff at this location, and happy to say chicken taquitos are back:)

Busy, but didn't take long for food to be ready. Good service, nice lunch. I had the new birria tacos and loved them, consommé was on point.

Always clean, delicious and great service! No one is perfect and if something is not correct-picky kids, they'll replace it! I've been going to Pollo Loco since I was 18.

With their $5 value menu and tasty chicken, this place is quick, convenient, and tasty! Try the nachos, it's great with their chicken, the $5 chicken bowls are definitely worth it. Also - give their Tinga Burrito a try, taste better than other similar burritos we've paid twice as much for!