El Pollo Loco, Pacoima CA

I rate the Pacoima location 2 stars. The location isn't the best. The drive thru always seem to be crowded, unorganized and lengthy in time. Overall El Pollo Loco has good options but the food here is truly hit or miss. Most times its a miss. Several occasions my guac is brown and taste old. Then one lucky days, you can get a nice color, flavorful order of guac. As for the chicken; there are days its dry. Other days it is nice and juicy. One awkward thing I won't forget; before I turned to pick up my food at the drive thru window, the rep had my food hanging outside. All I seen was the arm and my bag dangling. It made me laugh but that was inappropriate. The pictures shown was a good day for the guac. I also had the pollo bowl.

I went to this pollo loco like 3 days ago the food is so delicious and the team is very organized I order a Double tostada and impress me the speed of service that this place has…

I went through the drive thru I ordered a classic toast it was very fast it didn't even take 2 minutes and it was very good the cashier was very friendly as of today this is my favorite restaurant,

I placed a pollo bowl all they put was rice! I didn't eat it threw it away! I called person i spoke to said take a picture can go bk get another one was raining i couldnt go bk.

Employee repeated our order and still gets the order wrong after repeated the order twice. Doesn’t charge us for the order so as we waited for the rest of the order tells us he didn’t charge for the items he had repeated to us.

Good place to spend time with families and friends. The food is delicious and the workers are very kind with the costumers 10/10.

Not like b4, unfortunately this place has gone down in every way! The price is high and well not much food

Val and Sabrina were not patient with me at all and the pic that said I can get a free burrito I did not get it and the people working here who I asked did not know how to go about helping me in used g the app which were Val, Omar and Sabrina. As Val who who i needed help but recieved to the oppisite title was here at this location said to me with a Stale look and tone said;" (We) don't know how to use the app. " Her position was according to Omar ;" the one beneath the boss in shifts " The service here was so bad, rude and unexpected as my boy and I spent $40 for lunch here today in expectation to receive the free burrito advertised for downloading the pollo Loco app for the very first time only to be turn away and not helped with understanding as to how to receive the free offer. Being a business owner of tree doctor service Inc. It seems that the leadership here sets a stressful tone that all follow suit in as employees here. Unless that may not be the case then it clearly appears that most here that I came in contact with dmfor the very first time hate there job.
Also it reported from us ordering a chicken Quesadilla that we ordered for kehlani. It just said chicken quesadilla chips and a drink. And didn't have what it Would be Made with. So when I looked at it and it had onions. I had Malachi my boy go take it back in order to take them out. And Hector Jimenez, Seemed bothered and also mentioned to Malachi, " That he has to let Him know before you order So Because that we have to throw it away" He also mentioned;" here you go is there anything else you want " gave it to him in his Hector Jimenez. I don't know his title, but we didn't experience anything correct over here.

Approximately 1 month ago we ordered a burrito with chipotle. It hurt my husband for a week, he had a stomach ache. I'm not coming back to this place.

It’s been a long time I haven’t had el pollo loco.today I decided to try the double chicken tostada great choice! Employee Esteban took really good care of us. Also refilling straws and giving us extra napkins for our to go meal. MVP! I’ll definitely be going back for the great service I receive from Esteban. Thank you!

In the heart of Los Angeles, El Pollo Loco stands as a beacon of authentic Mexican cuisine that never fails to impress. From the moment you step inside, the vibrant aromas of grilled chicken and savory spices envelop you, promising a delightful culinary adventure.

One of the standout features at El Pollo Loco is their family dinners, a generous feast that caters to every member of the clan. The Family Chicken Meal, with its tender flame-grilled chicken, is a true centerpiece that captures the essence of traditional Mexican flavors. Accompanied by an array of delectable sides, from the flavorful Spanish rice to the zesty beans and warm corn tortillas, it's a feast that brings loved ones together over a shared love for delicious food.

In the midst of this flavorful journey, our dining experience was further elevated by the exceptional service provided by our charming waitress, Carmen. With a warm and welcoming demeanor, Carmen attended to our needs with grace and enthusiasm. Her knowledge of the menu and her genuine passion for the cuisine shone through as she expertly guided us through the options and offered helpful suggestions to tailor our meal to our liking.

The ambiance at El Pollo Loco is inviting and family-friendly, creating a welcoming space that encourages diners to relax and enjoy the company of their loved ones. The colorful decor and upbeat music add to the lively atmosphere, making it an ideal spot for gatherings and celebrations.

As we concluded our delightful meal, we couldn't resist indulging in some of El Pollo Loco's irresistible desserts. The Churros, with their crispy exterior and soft, cinnamon-infused centers, were a sweet finale that left us with a smile on our faces.

In conclusion, El Pollo Loco in Los Angeles is a haven for those seeking a taste of authentic Mexican cuisine. From the mouthwatering family dinners that bring loved ones together to the exceptional service provided by Carmen, our dining experience was nothing short of delightful. So, whether you're craving a flavorful meal with your family or simply looking to indulge in the best of Mexican flavors, head to El Pollo Loco for a taste of tradition that will leave you coming back for more. ¡Buen provecho!

This restaurant needs to be visited by the heath department in Los Angeles. We arrived at 11: 00 am. The restaurant had two customers in line. When we finally ordered our food, I noticed how gross and dirty the restaurant was an hour after opening. It was filthy, and the soda machine was broken. There was water in the lobby, just gross.
My elderly Mom loves Pollo Loco, I did not say anything at first to not upset her. I will never take her back. I couldn't eat and much less finish my food. Our meals went in the trash. This place is not fit to be serving customers' food. Management has dropped the ball and just does not care. I will take my business elsewhere and so should other customers. Either fix the problems or shut that location down. The manager working yesterday at 11: 00 a.m. Didn't seem to care.
Pacoima location on Laurel Cyn.

They need to see how bad the conditions are at this location. Do better!

Good place to eat with family and friends delicious chicken and amazing tostadas good costumer service.

I made an order for a party, they delivered it to me very well and on time they helped me even take it to my car. If you are looking for food for a party, this place gives you very good quality food and a very good price.

I went to eat with MY Family The Chicken is very Good and juicy 10 out of 10 The friendliness of the workers is incredible.

The experience I got in this place was not as expected. The chicken avocado burrito had chicken that didn’t taste fresh as well as the whole burrito wasn’t set proportionally - it barely had any chicken, beans, cilantro sauce or avocado at all. The preparation did not meet my expectations as I have tried this burrito before from a different pollo loco. The chicken didn’t taste good at all. They forgot to add dressing for a double chicken tostada and didn’t place forks or napkins in my order. Definitely needs a lot to improve for me to ever go back to this place. Not a place I would recommend to go.