El Segundo Pet Resort

Called to find out specifics for boarding conditions for my dog prior to him being shipped overseas and was met with a total lack of professionalism. I was asking questions like size of kennel, number of walks per day, if there is staff onsite after-hours in case of emergency, whether I can visit my dog during the day and spend time with him since I am at local hotel. The office person kept referring to the pet transporter and refused to answer basic questions. Only meant to better understand how my dog would be treated. After the fourth question, she hung up on me. Would not take my return call since they can see my number. Think very hard if you are thinking of boarding here. My dog is a family member and this is only the first social media posting I am making in the hopes of saving other pet owners the stress of an incompetent facility.

My cats spent four days here. It was nice. Thank you for taking care of them!

Pretty good for the price. If you can afford the bigger area for your cat, definitely do that. They were kind and decent.

After being a customer since 2020, I will be finding a new place.

1. The last time I took my cat here for boarding, they sent her home with most of her cans of food = they didn’t feed her the proper meals while in boarding. The dry food was returned with the clip not sealing the bag and thrown to the side of the box = spoiled food. There were enough Churru treats for 1X Day for her stay, most of the treats were also returned after her stay = they didn’t provide her treats, meals, or professional care as needed. They did not call me and discuss is she was not eating. It is NOT OK to treat an animal like this and take money for care!

2. Today I tried to book a simple cat mani/pedi. I tried calling a few times in my lunch and got no answer. They close at 4PM and I have tried calling several times this afternoon and no answer. This is also unprofessional.

3. My cat boarded for a vacation months ago at El Segundo Pet Spa & I had added services like a cat nail trim, etc. I called and let them know we had a trip interruption and would need to pick her up a day early. They never clarified this would affect the “pet spa” services being completed. When I picked her up nothing was done. Last minute they said picking her up a day early caused them to not complete any of her services for grooming. This seemed strange, and caused me to have to take the time to rebook the same services again for another time, and take an entire afternoon additionally to get them done. This was inconvenient.

Since when we first started going there. It seems the business has a much different quality of service and I will find a new place to board my cat and provider of professional grooming for both my cat and dog. This is disappointing after being a customer for years!

Spectacular job on my big girls nails. Husky wasn't wet.nice and fluffy and smelled good. I had some questions and my girl was happy to try to go back in. Now THAT impresses me. She is very submissive and they didn't terrify her like a groomer did at another place. Yeppers.she's MY pet.and she gave 2 paws up!

We've been taking our dog and cats to ESPR for nearly 20 yrs.and these folks are so warm, caring, and flexible. Highly recommended!

Fabulous service. Caring staff. What more could you want?