Embassy Suites by Hilton Irvine Orange County Airport

I have another booking on next week, i hope enjoying my winter vacation same as last summer trip.breakfast, drink ing hour and dinner

Where to start. When we checked in we found large toenail clippings on the floor. There were stains EVERYWHERE. There was also a dirty q-tip that was never cleaned up despite the extra housekeeping request. The spare blanket in the closet had hair on it and was clearly not replaced prior to our arrival. I requested a different room but due to the fact that we are a party of 5 they could not accommodate us in any other room and it was late so my kids had to just go to bed. The sofa pull out bed was so thin, sunken in, squeaky and DIRTY. The walls were so thin we could hear everything coming up from the indoor lounge/dining area. There were several sports teams staying and they were LOUD, running up and down the halls, playing in the elevators and I had to call twice for security to come and deal with it. I would not recommend this hotel. The experience was horrible.

Came here for business, conference room booked for two days and we were asked to leave every night at 10 pm before last drink was delivered. Every night we ended up ubering to the Marriott where we were taken care of with grace and hospitality at their bar with food.

I agree with the previous comment from JM. It was unprofessional and my feelings were deeply hurt.

1/13/24 - Expanding my review to address the response from the business.

Your published policy only mentions the restaurant. It says nothing about common areas such as the atrium, elevators, entrance or lobby.

Your security guard mentioned a policy that empowers him to "kick out guests" at his own discretion. Perhaps the security threat policy and the atrium hours policy are published in another document?

Nice room, friendly staff, beautiful atrium. My biggest complaint is that the airflow is lacking, especially in the bathroom.

Terrible place, do not stay here. I got charged the incidental fee (USD$250) because housekeeping smelled like marihuana in the room after I left. I do not smoke and called to explain. Manager said they won’t reverse charge. So HUGE LACK of customer service. I feel very unfair to get charged for something I did not do. Stay away!

This hotel is in a good location. Other then that never again will we stay. First of all the room was not vacuumed, there was literally grass all over the floor from a previous guest. The air conditioner was broken and we were miserable, my poor pregnant daughter didn’t sleep at all. They sent someone to fix it when we were leaving? !? ! Breakfast was terrible they had bagels but no cream cheese and when I asked the guy said nope. The hot food was cold and tasted old almost reheated. Probably leftovers from the day before. They don’t allow the option of late checkout. On top of that you pay $33 for parking and there is no elevator on the parking, you have to walk a mile with all your luggage. We have stayed at so many Embassy suites and this was the worst. Not the same quality as other hotels.

I have no complaints about this hotel except that they did not honor my Diamond status benefits. I was shocked to learn there was no food credit for Diamond members here. I have literally never had this happen to me ever and I stay 100 nights per year at Hilton hotels and often frequent Embassy Suites. Also, I was refused a late checkout (another perk that is supposed to be automatic for Diamond reward members). The guy told me they were sold out the night before which was so far from the truth because the girl the night before told me they were at LOW occupancy. When I chose my room, almost all of the 10th floor was open, and I was one of maybe two people staying on that floor. Due to them not granting a late checkout, I was late to my business meeting because I had to clear out my room and store my stuff at the front desk. Very disappointing. This hotel is so nice and new that I’d love to come back, but I probably won’t due to the way I was treated.

Parking is convenient.
The rooms are an old hotel, so the smell and facilities are a bit outdated. Because it is a suite, there is a separate dining table. Light meals are available.
Microwave. There is a refrigerator.

The swimming pool is small and crowded. It is very cold because there is no heater in use. Outdoor-like temperature;;
The hotel is beautiful and nice.
Breakfast is provided for free and is good, but there are a lot of people, so if you want to eat an omelet, you have to go early and wait in line. You cannot enter the swimming pool with a digital key.
Carrier or wheelchair. Anything you need to push, such as a stroller, must be unloaded in front of the hotel before parking.
You have to park and carry your suitcase up the stairs. Or do you have to drag it out to where cars are passing?
Be sure to unload your luggage in front of the hotel.

There is H Mart (Korean Mart) within 5 minutes nearby.

This is by far my worst hotel experience. I arrived to my room to find the bed literally soaked through with urine. No other rooms available, and no hotels nearby with availability. The offer I was given was for 100 dollars (less than half) of the room rate refunded. This room is a health hazard, and the only reason I need it instead of sleeping in my car is so I can shower off the urine I lay down in in the bed. Don’t stay here.

I will say the employee at the front desk was great through this all. Nothing he could do about it, and he couldn’t refund my room himself.

Location: Just about couple of miles to John Wayne Airport and hotel provides airport shuttle

Rooms: All suite with sofa bed that is surprising comfortable.

Breakfast: Custom omelette station with many other choices for vegetarians as well.

I always stay here when I travel for work. The staff are super nice, the rooms are clean and comfortable and the restaurant is tasty. You can't beat their free happy hour. The restaurant gentleman is the best everytime I come.

This was a nightmare! To start, when checking in at the front desk (12/04) late at night the lady asked to see my license to process everything and she stares at it for no less than 30 seconds before asking me to see the card I will be paying with because she wants to make sure the credit/debit card has the same name? When that was not necessary for the other 4 people in front of me. My room was disgusting with red stains that appeared to be blood on the curtains. I always check my bed before sleeping in it obviously, when I pulled the sheets back there appeared to be small dark hairs all over the bed. The room was cold, I tried to adjust the ac but no difference. I was told over the phone that I would only pay $240 after text without the parking fee, however I was told it was actually $304 which is a big difference. Not a place I recommend at all.

WORST HOTEL IN IRVINE

We had originally intended to stay here for 5 nights, but we ended up checking in and checking out on the same day, November 26th. Initially, we were assigned the incorrect room, but upon relocating to the correct one, we discovered an infestation of bugs and flies in the bathroom, along with overall uncleanliness in the room.

We were exhausted from a long drive and wanted to go to sleep at 7pm. However, our room was extremely cold, so we called the front desk for assistance. They informed us that they would need to adjust the heater for the entire hotel, which would take 45 minutes. Unfortunately, after waiting for the designated time, the temperature remained unchanged. This was concerning because my mom and brother have asthma, and cold weather poses a significant risk to their health.

It makes no sense to stay in a hotel if the room temperature is as cold as the winter weather outside. We remained in our car for three and a half hours, and despite the time passing and it being 11 pm, nothing had changed. Additionally, the room temperature remained unchanged, and the hotel had a noticeable smell of marijuana.

We requested a refund and were told to contact the 3rd party website. After explaining our situation to them over the phone at 11 pm, they said they would contact the hotel. We observed the hotel supervisor answering the call while in our car, and shortly after, we received an email. I showed the email to the supervisor, who informed us that he had already checked us out without asking and assured us that we would receive a full refund. We received news from the third-party website that the hotel refused to provide a refund, claiming that there was no issue with the heater. We have evidence and a photograph showing that the temperature inside the room at 11 pm was equal to the temperature outside. They deceived us by promising to refund our money, lied to the third-party website about the heater issue despite having evidence of the freezing room temperature, and checked us out of the hotel without our consent, resulting in us paying twice and finding alternative accommodations late at night. There were other reviews similar to ours. I strongly advise against staying at the hotel in Irvine as it is the worst and the staff are dishonest.

If the hotel supervisor fails to fulfill his promise of refunding our entire payment,
we will take legal action against him, as we possess all the necessary evidence to support our case.

Wonderful, attentive staff. Every team member we encountered was clearly focused on providing an excellent guest experience. We stay here every time we visit family in Irvine.

Breakfast was decent, and the location is convenient to airport, but the facility is not in great shape.

The hotel was so busy with Special Olympics regional games and a soccer tournament. But everything seemed to run smoothly - check in, parking, morning breakfast, staff were so friendly and helpful. The ammenities include pool, jacuzzi, gym, breakfast, laundry room, and a free coctail each night! I'd highly recommend!