Enterprise Rent-A-Car

Worst experience of my life. First of all when we rented the 15 passenger van it needed oil change and we told the manager from national city he said just go and change it and we will reimburse you, we paid for the oil change. Second on our way back home our tire popped in the middle of the desert coming from Utah going to Las Vegas, there were no spare tire and the jack was broken.we call Roadside assistance which they hanged up on us twice all they said it was the tow trucks will be on its way, and said call 911 so they can further assist you.after we talk to somebody else they said they were going to send two Uber‘s for my whole family and my luggage which Ubers never came mind you the weather was 116° we had no food no water no bathrooms with 4 children.we waiting for 3 hours and half, my sister in law had to come and pick up the kids.after almost 4 hours the tow truck showed up. When we went to the enterprise at McCarran airport Las Vegas the manager Joy Davis treated us like trash Her response to everything was I don’t know I don’t know I don’t know. Afterwords she said I can give you a seven passenger van I told her but we’re rented a 15 passenger van (which cost us two grand) we don’t fit in a seven passenger van she said not my problem don’t care after that I said What about my luggage you can get it until tomorrow but I told her that’s not fair we’re on our way home to San Diego she said not my problem don’t care. We’ve been customers for over 20 years this experience was the worst we will never rent from Enterprise again.

Great customer service by Mark and Jackie. Pick up / Return no more than 10 minutes. Both Agents are very knowledgeable and professional.

They basically stole 200$ from me. Im my insurance covered the cost of the rental and they still charged me for the rental even though it was through my insurance. Never again. I rather drive an hour to go to a classier rental service. Horrible service and they love stealing your money.

Great customer service. Marco is the best. He provided amazing, courteous and professional service. He made the difficulty of having to rent a car much easier. Thank you Marco! You're definitely appreciated!

Very friendly, polite, helpful, and efficient staff. I needed to rent last minute and long term for my work which involves inspecting homes across the country. I had some trouble with the first vehicle I initially rented but Joe and the staff at National City were right on point. With their assistance I was able to swap out the vehicle mid-trip and get right back to business. The National City team went above and beyond to make sure I was able to stay on the road without any hiccups. Thank you all for making the trip a success and keeping my small business moving!

The vehicle I ordered didn't come but they worked with me and put me into the perfect vehicle for my family. Kudos to your team.

Enterprise became an absolute joke. Charged around $300 including taxes for a rental car for two nights. They wanted a deposit of $300. So a total of $600+. And they wanted to charged that amount before picking up the rental car. They are not taking cash which is ridiculous, only credit card and has to have chip. And they are not able to do a split payment. Has to be one card. They just lost another long time customer, and sales will continue to drop after these stupid demands and high rates.

I was told the deposit was $50 but when i came home to check my bank account they took out $100 deposit I called them but the guy picked up the phone was rude.

I called enterprise, in national city, which is where I rented from, specifically to ask if getting dropped off was an option, he said yes it was a service they offered and asked where I needed a ride. I said to the coronado base. He said oh! Just go to the enterprise in coronado and they'll do it. I thought, great, this is so awesome! Only he sent me to the only enterprise that doesnt offer that service. They only have one person working there and he literally did not care. He basically said sorry and walked away. I don't care that I had to walk.out even that they couldn't help me. Whats so unbelievably annoying is that I could have arranged something ahead of time if they'd just given me a heads up.

WARNING! Don't even think about doing business with this company! DISCRIMATORY Practices, two faced personnel. No equal standards across the board. They DO NOT accept cash for anything. If you go to use a credit card - it has to be microchipped! They refuse to swipe cards - I was told to my face by an employee that it is too easy for me to manipulate the credit card and rip them off! A manager literally told me to go to a bank - open an account and get a chipped card, then come back! None of these things are on their website - so you have no warning and no way to be prepared. They were rude and made us feel like criminals. DO NOT DO BUSINESS WITH THIS COMPANY!

Wow wow wow. Where do I begin? First off, I arrive at to find no cars that fit my reservation on the lot. Then they try to force me into an up-sale by offering me the only car they had Available at the time, a mustang. Next they LIED trying to convince me that the Nissan versa they had available was in fact a mid-sized car, when in reality it’s an compact car at a lower rate. Lies lies lies.lastly, the car I had actually reserved weeks ago was not ready, in fact, it wasn’t even on the lot. We had to wait for another person to drop it off, then we had to wait for it to be cleaned. I’m still current at enterprise an hour after my scheduled appointment. It’s not worth it making an appointment or stopping by this location. DISAPPOINTED

Manager stays difficult and unreasonable with your real identity. She needs to learn how to be more down to earth and really gain a customers business. At this rate the rental rates are going to stay low because of this person.

The worst experience in getting a rental car! Just because I had to pay a deductible fee and it had to be paid on a credit card! Whatever happen to good old fashion cash?

Best customer service. I highly recommend Enterprise because of Jesse and Ismael. They made the process easy, and they gave me a vehicle that was more luxurious than I expected. In addition to the great deal I got for the vehicle given, their hospitality and kindness made me very happy that I chose Enterprise.

They are very friendly and know how to take care of you here, and they make the rental process very easy, for both renting and returning.

Our insurance covers liability for any car we drive so we just made sure to get the insurance they provide for everything else, including roadside assistance. Yes it does add to the daily cost but it gives us peace of mind and that way we don't worry ourselves for dings or scratches.