Enterprise Rent-A-Car

My experience was terrible, the employees have a very bad attitude, very unprofessional, and at the end of the day they are losing customers and money.they don't deserve the star I'm giving them

Most of those who work here are disrespectful, they are not professionals, grumpy in a bad mood, bitter if the check you receive is for the people who are renting their flea-ridden cars, they take time to serve you and even more so when you have an appointment, the experience is horrible Search in another place

I've never been disappointed with Enterprise and I've rented from several different locations of theirs. Their customer service is always wonderful and the vehicles are always clean and reliable.

The Monrovia team is great! Both Alyssa on my pickup and Emily on the car return treated me very well and were efficient with my and their time. They even remembered that I was local and offered me a ride.

The staff at Enterprise were exceptionally professional, very helpful and always courteous. They helped to expedite the rental process and ensured I was absolutely satisfied with the vehicle. A great experience in total.

Horrible service very very poor and inconsiderate customer service totally bad experience Monrovia enterprise has gone tremendously down into the ground and the representatives don’t care about customer service, techniques or business. Did not even respond when I had to go across the street to budget Avis to rent a vehicle. They did not show any concern at all.

I originally wanted to rent a Ford Flex but to no availability I rented the VW Tiguan. I was impressed with it's performance. The girls were great with fast and efficient service.

It usually will take an optimal experience for me to take time out of my day to write reviews.here I am more than happy to do so. Fantastic service, attention, and courtesy by Tammy. She definitely leads by example.

Love that Enterprise pick me up and drop me off when I rent a car. They were also very friendly. All around good experience.

Very bad experience, definitely not going to rent from them again. Forgot what the guys name is that I dealt with but he’s very bad at explaining the process and made sure to make more money off of me. Stay away from here.

This particular location is awful and give you really bad experience. No more rent a car from this place ever again!
I hope it goes bankrupt

I am COMPLETELY SATISFIED with the Duarte Enterprise. I love every Enterprise Rent A Car. I've done business with them around the Country. I can't say anything negative about the company as a whole. They always go beyond the call of duty to help you, including Saturday, January 21,2023. I've been coming to this branch in Duarte/Monrovia for 2 years. There's a few new faces but the service is fabulous as ever. I'm so thrilled to have been personally taken care of by the new Branch Manager, Athziri Soto, and Kendra. They are amazing and so personable. Extremely professional, but have a comforting way about them that make you believe they really care.

I was a mess when I came in to rent the car. I was renting it to go to a Memorial Celebration of Life that day, for one of my dearest friends for over 30 years, who just died. I kept dropping everything out of my wallet, my hands were shaking and I just wanted to cry. Kendra was so kind and caring. Athziri was just as caring today when I dropped off the car and she remembered why I rented the car and asked how I was doing. Sunny and Nivo were very nice, too. Great branch. I recommend this branch highly to anyone in need of a great rental and great service. Thank you Enterprise.again.

Tenia C.

Athziri Soto is the only unprofessional, inefficient, disrespectful, and sarcastic branch manager I have ever encountered at any Enterprise Rent-A-Car location. Before my unpleasant conversation with this woman, I had received nothing short of excellent service. To the corporate team: This woman should not be representing your company and much less managing an entire branch. I picked up a rental from this location through my insurance while my car was being worked on. My insurance had to extend my rental because the parts for my car were backordered. Apparently, this wasn't communicated to the branch, and Nico advised me that the information was not updated in their system, and they were showing the car as past due for its return date. I called USAA to check on the status, and they reconfirmed that this was indeed approved for an extension until Feb 14th since, as a customer, I had no control over backordered items and my car was not fixed. They advised that this would be in their shared system and that the branch could call to verify the update if they did not see it immediately. I advised Nico to inform his manager of the situation and to call USAA to confirm coverage. It is certainly not a consumers job to ensure efficient communication between two partner companies. Instead of calling the insurance company to verify coverage, this very rude woman called me to tell me that I needed to return the vehicle immediately and that she was sure my insurance would not extend my rental because I had maxed out my days. She then proceeded to try to sarcastically explain to me how car insurance agreements work. First of all, I am an intelligent grown adult, and I certainly dont need a lesson on how insurance works. Secondly, Enterprise employees don't work for any insurance company to assert any type of decisions made internally. Lastly, as a manager, it is your job to receive information and to inquire on the matter thoroughly with the goal of providing excellent customer service to your clients. I advised her that she was wrong and that she needed to contact the insurance instead of me to reverify. She responded with this: "Oh no worries, if that's the case, you can just come in tomorrow to return, and i'll just force charge your credit card. " WOW! Grotesque unprofessionalism is an understatement. I advised her that she was not authorized to charge my card for a covered rental, and I asked for her name and her regional managers name. She rudely stated I could come into the branch to get a business card and hung up. I drove to the branch to get her name as she made it a point not to pick up my call after she so disrespectfully hung up on me. She justified her behavior by stating that she didn't like my tone. What tone do you expect after you tell a customer you are going to "force charge" their personal credit card? At no point was I cussing at her or disrespecting her. It was very clear that ego came before customer service. She was more concerned with asserting her incorrect assumption than in providing professional customer service. When I showed up to the branch, I asked for her regional manager's name, and she stated that she reported to no one and that she would only give me the regular customer service number. I advised her that her attitude was unacceptable and that she was not behaving like a manager. Her response with a big old quivering grin on her face was, "Try to have a better day and be a better human. " Really Enterprise? This tacky, disrespectful way of communication is acceptable from your managers? I am truly disgusted. Had she made one phone call, she would have had the information she needed to avoid being an unprofessional, disrespectful employee. Athziri, you were speaking to a customer, not to one of your girlfriends about a petty controversy. This level of sarcasm and the child like response is absolutely unprofessional regardless of the job you are entrusted to carry out. Enterprise please hire more professional individuals and more efficient managers. This was beyond unpleasant.

Over an hour behind when an appointment was scheduled. Late for pickup, and left waiting in the lobby.

Why even bother taking appointments if they are taken so casually? When you are late you make me late for others and so on down the line.

I only recommend that you avoid this business.