Enterprise Rent-A-Car

Worst customer service I have ever received. Moses the manager at this location is terrible. When I went to return the rental which when I received it had some dings and damage Moses said he would have to submit a claim to my insurance. Even though I had taken pictures of every little thing I found wrong with the vehicle when I got it, he still agrued with me about submitting a claim. He was totally confrontational. Be careful with this guy. He seems like a miserable person. Im only giving them because the guy who originally helped me when I first picked up the car was nice. I should have just dealt with him but I didn't remember his name. He was much more professional then the manager Moises who has horrible people skills.

They completely lied to me and made me feel like I was taken advantage of. To top it off the manager would not help at all.hanging up the phone on me constantly.all he could say is that the employees were new and that they didn’t know what they were doing.so I guess that was MY fault? ! I reached out to a higher manager via email.only to be ignored. Been renting for so many years and years with them… after this I’ll be making sure no one I know rents from them. They lie to you.then they act like you’re in the wrong. Completely disappointed at management and the incompetence to train they’re employees the correct way.that way maybe we don’t get lied and get charged wrong! I would rate them a ZERO! They were just completely disgusting the way they lied to me and my sister.completely wrong what you did to me Enterprise.

The customer service was very professional. I was able to get the help I needed without much effort. I had a reservation from the insurance company. They picked me up from the body shop. I was suppose to go to the Ventura location, but the driver ended up bringing me to the Oxnard location. Besides that mistake, the experience was great. I had a good experience at this Oxnard location, the associates are friendly and professional. I would recommend renting here.

Friendly staff at Oxnard location.
Convenient to make reservations and changes online

I’ve been using enterprise for YEARS! I just moved back to the west coast made a reservation as my truck was in the shop. When I arrived with my son they denied me a vehicle as I had an out of state license and I wanted to use my debit card instead of my credit card. They saw the history of my previous transactions so they knew I’ve been a customer on several occasions. I had proof of my new address as well as banking information with MY NEW address on the information. They said they needed a credit card to make sure I was trustworthy. I just maxed out my card moving my family back home and I just wanted to pay for the car and deposit. I’m 54 years old a business a business owner and previously law enforcement. I’ve never been so humiliated in my life. Looks like I won’t ever use or recommend Enterprise again. Terrible business practices…

First, they show me an Hundai accent where all tire are not acceptable to drive, then they let me drive Hundai an SUV that is dirty and filthy. Won't rent again in Enterprise in Port Hueneme.

Enterprise is usually the best and only people I go to only one time I had an issue at the Ventura Enterprise were they didn't have a vehicle for me but that almost never happens but that happened once