Enterprise Rent-A-Car

First time renting a car from Enterprise and the staff at the Bakersfield CA airport were exceptional to deal with. Professional, responsive and friendly. The car we received was a new suv cleaned that morning and in immaculate condition. I had to extend my rental time and did that by phone and again the representative was professional and the process was handled efficiently and quickly. Will definitely rent from Enterprise in the future.

I've rented cars and SUVs from different car rental companies in my 30 plus years of renting and Enterprise is hands down the best company to deal with. They are ALWAYS professional, friendly and go out of their way to get you taken care of. Even if it's last minute or one of their locations is booked solid. They have numerous locations and they are very helpful. They are the only company I deal with when I rent whether it's for pleasure or for my businesses. I won't risk going anywhere else. Great job Enterprise, keep it up! You guys are awesome!

I reserved online no problem to show up and then to tell me they don't accept Debit/Credit cards but Credit only cards. Even though it allowed me to use it online and nowhere online does it say they only take straight credit cards. I've learned no place at the airport takes the Debit/ Credit cards any more and all the other rental places around town close at 5pm and aren't open on weekends. I would have been stuck had this been the case when I was in another state. Not everyone has Credit Cards.

Terrible. I had a reservation and arrived (all by myself). Apparently the enterprise employee didn't like my temporary drivers license that the DMV gave me and kept brushing me aside that I would need to come back another day. After showing CC receipts, looking my into up in the DMV system, showing insurance, passport, and old drivers license, the manager agreed and the employee still begrudgingly accepted the reservation. Looking at other major companies they strictly state they accept temporary licenses as long as they are accompanied by secondary ID. I don't know why they have to make this as difficult as it was, especially when traveling alone. The employee wanted me to go back to the DMV and get a social security / birth certificate quality temporary license, which is not possible as I am picking up a car at the airport so I am clearly not from the area.

After getting them to accept the reservation, the employee cancelled the reservation and changed all my information without my knowledge. He changed the drop-off location from my original reservation and more importantly changed the rate that I had secured with my cooperate discount.

I find it frustrating that the employee repeatedly told me "he couldn't help me today" instead of trying to work with me to find a solution. What does "can't help me today" even mean? You're just the front desk person and the manager isn't in? Or do I need to provide more information? There's a very big difference. It's also frustrating to be told I need to fly back to Nebraska and get a temporary license with seals stamped. I can't do that and it's not what they give out for a 1-2 week license. If the TSA and DMV, and other rental agencies are okay with this, why aren't you? It's also frustrating that even after the manager give the okay the employee keeps bemoaning the reservation as if he can't do it. Tell me you can or can't, and if you can't, help me find a solution. Don't just brush me off, then complain to me that you have to fulfil my reservation all the while redoing the entire contract I had setup. If I could give 0 stars I would.

The service here is always great. Cars are always clean and nice. $400 deposit requirement is outrageous. I rent from here at least 4 times a year. Steven the manager is always amazing. But the $400 deposit, will lose my business.

EXCELLENT experience, exceeded expectations. I was hesitant to rent a car from Enterprise after having a particularly bad experience with the Reno Airport location. However, this Enterprise location in the Bakersfield Airport provided amazing service for my 8-day minivan rental. The desk staff were pleasant, knowledgeable, helpful, and quick to respond, whether by phone or in person. I admit I complained rather loudly when the Reno location did me dirty, so now I will loudly shout the praises of this Bakersfield location. They rock, and I hope to have the pleasure of renting a vehicle from this Enterprise location again in the future.

Vanessa was very helpful and ensured that we could pick up a car after closing time due to a late flight.

I would not give this location 1 star. Dory has the worst customer service and the Store Manager Steven did not try to resolve the customer service issue. A customer service reset needs to be re-evaluated.