EōS Fitness, Santa Ana CA

This gym is good, however Sarah is usually there at around 7 am and is usually not at the front desk. I've seen countless people come in without scanning their card because she is no where to be seen. Today, she was sitting at the desk (see picture below), and I saw a few people walk by the desk without checking in. When she is at the front, she doesn't even bother to greet customers.

UPDATE: Welcome to EOS 2024! Where staff and management get praised for doing a great job while in reality this gym is falling apart. AWESOME!

BUYER BEWARE: BAIT AND SWITCH

This business lied, and stole from me. They do not care about their services. They only care about your money.

I bought two memberships with a saleswoman who insisted that the first month could operate as a trial, through their low charge promotional offers. I asked if I could cancel on the last day of the month if I was not satisfied, without suffering the annual charges. She said yes. However, she was well aware of the 30 day notice condition, which dictates that all charges scheduled 30 days in the future will be charged against a given account, even if the account is canceled. Their free month is bait and switch - you will be charged the annual fee. This lie pervades their home page, their lips, and now my finances.

They are charging me hundreds of dollars for services unrendered. Do not let them do this to you. Go somewhere genuine that values their service above your money for your fitness needs.

Darian is a great trainer. I am 76 and he is very patient and he knows my needs.
Sarah is one of the Managers and is very professional, knowledgeable, and helpful.she has helped me with many issues. I am very pleased with this Santa Ana facility.

Cooper is an awesome trainer in Santa Ana. I'm obese 350+lbs and I felt very welcome here with open arms. Gym is CLEAN it don't stink locker room is clean and all facilities properly maintained on an hourly basis.

The instructor in bodypump Keri treats people poorly too bad, I see lots of people quoting that class.

This location charges one dollar every 20 minutes for parking thus a three star rating. This would greatly increase the cost of your gym membership coming to a location like this. I’m so glad in Arizona. There’s never a charge for parking.

Gustavo, a sales rep is a scummy guy. Tried getting my guest to sign up for a membership and telling me I don't have guest privilege's, when I have always paid for it. Do not go to Gus/Gustavo for any of your membership needs. Sauna is always broken as well.

I come in everyday and sign in with my gym bro’s guest number and it always worked. The one time I come with only 30-35 min to work it they make me make an account because the guest pass had expired, which I was totally cool with, I told them can I do it after my workout? Or just write down all my info, BRI, specifically, forced me to make an account with a VIP guest which I didn’t want or need since I was a guest with another number/ member and even he wasn’t a VIP. Then here everyone is telling me to make an account with my limited time at gym, I was willing to accommodate my time and do it over the phone or like I said, write it down. But nope. Bri said it will be quick and it wasn’t, a good 5-8 min chuck was taken out of my workout time for one measly profile on their app, which I am not getting or could care less for. She did not care for my time or my needs and just made me sit there and give my info which could have easily been on a sticky note…
Ridiculous service and they don’t accommodate your time or care. I was willing to accommodate, they didn’t.

This gym started off really nice super friendly staff and everyone wanted to join but now it's dirty and looks rough the bathroom is always nasty no matter the time of day I go the pool area has literal alge along the sides and the hot tub there are drain flys everywhere and just seems to be like the forgotten middle child of the gym people even go in the pool area to change.they have locker rooms wich in them selves are gross trash everywhere for that I've even seen men in their boxers jump in the hot tub right after a work of NOT RINSED OFF plus side the staff is pretty chill but don't seem worried when you bring complaints to them

I walked into this gym in September to cancel my membership, which I was told there was a 30 day policy so October payment was going to be processed which I was okay with. In November I noticed I got charged again and I kept calling about this and every conversation I had they told me they are taking care of it and my refund was on the way. Today I called and according to the representative there is no history but I do have the charge on my bank statement. I was trying my best to resolve this, I even asked to speak to a supervisor and I was out on a long hold and no one came to the phone.

The staff will lie to you about their cancelation policies to get you to sign up in order to lock you into their agreements.

When I first joined, they told me I could switch from my premium membership, I think I paid $24 or so a month, to the $10 option with "no penalty. " I wanted to switch after a couple weeks and they charged me a $40 or so switch fee, which wasn't disclosed up front. Fine I thought, give them benefit of doubt it was just a rogue staff member's doing and not a reflection of the company's ethics.

WRONG. I made the regrettable mistake of signing up for their Personal Training program. There is nothing "personal" about this program. I've gone through 3x trainers in 2 months and my current trainer just quit!

First, they lied to me when I first signed up for this program. A member of staff on the PT team (who also quit after signing me up) said I could cancel my membership for PT if I wasn't happy. This is a total LIE. Then they told me I couldn't cancel because it requires "numerous sign offs that would take too much time" so they lowered me from 3 days a week to just 1. When I reached out to complain and cancel after my latest trainer quit, they told me another run around story, that they "tried" to contact me (they tried twice) but I called every day and never heard back after the 2nd attempt and pass the blame to me, the client. I am so done with this place and regret signing up.

This gym only cares about the money at the end of the day. They will lie to you and withhold information to get you to sign up to their PT program. It took them 3 weeks to get my trainer on the app, so he couldn't even communicate with me for a bulk of time with me. Granted, some of this was most likely the app itself, but they don't really care since they have you locked in already and don't seem to make the trainer's lives any easier.

They also want your finger prints and multiple forms of payment options attached to your profile so they make sure they get their money when you try to cancel and come for you even though they have your photo in case anyone tries to steal one of your sessions. Who knows how secure their server is if they need a print and people have tried this in the past? Have never experienced the poor customer support from a gym and lack of accountability from management as I have at this place.

The gym itself is typical, super crowded when you want to go before or after work. Have only seen the staff surface clean with a vacuum. Regret joining and not seeing red flags upfront. Wish I stayed at my previous gym. I emailed Kelly who seems to be responding to the reviews and still haven't heard back. The email listed on their payment confirmation PDFs also seems fake. I've emailed that at least 4 times since Sept for a billing issue and they have never responded.

Contacting the BBB at this point since they are all MIA now. Received 1 email on 11/28, nearly 3 months after my first inquiry. Issues still not resolved.

I usually go for a run here and kim is always kind and rest of staff is welcoming treadmills always open no matter the time

Kayla The personal trainer has a very bad attitude and is unprofessional. She/he made me feel uncomfortable during my workout.

Really the only good thing about this place is the 24 hrs.open thing. Outside of that the place isn't very well taken care of.

I enjoy coming to this EOS in Santa Ana. Usually, it isn’t too crowded in the mornings so I’m able to get my workout in. Also, Kim from the staff is awesome and always friendly!

I feel like I was mislead and now I’m stuck in this contract which I feel like they were deceiving and misleading. Please make sure you understand what you are signing up for but most of all be sure the person signing you up is making sure you understand what you will be paying for and the timeline of it as well. ASK is this a contract? Because their other word for contract is “commitment”.

-upset client (personal training)

Terrible gym.no military press racks, no hammer-strength machines, and no standing calve machines. VS the Las Vegas EoS gym, Tustin is a far cry for an excuse of a gym. Train here at your own risk and physical perrill.

UPDATE TO KELLY'S RESPONSE:

I appreciate your response, Kelly, but unfortunately there is absolutely nothing you or EoS Fitness can do to rectify the issues I addressed, short of purchasing some Hammer Strength machines and one or more Military Press racks and a 21st century standing calve machine. And updating this location's lat/pulley stations. The current stations use rubber-coated dual line lat-bars which is an industry no-no. There's too many negative remarks to make in so many areas. The person who designed and built this gym probably never went to or used one, ever. Not your fault.

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