European Auto Recycling Inc, Rancho Cordova CA

Unfortunately I'm having to leave a bad review since this business will refuse to get back to me and resolve my issue. I ordered a set of calipers that were delivered to the wrong address after going back and forth with ups for a month, ups reimbursed this business who now refuses to either replace the parts or reimburse me after two months of going back and forth. Last conversation I had with the manager he hung up the phone on me telling me I switched the address when I called back and offered to email him the tracking info showing the whole history of the package where it shows I have no way of changing anything on a package coming to me since I'm not the sender, he than referred me to someone else washing his hands. I have not received an answer as to what they will be doing. I have since had to order parts from elsewhere and currently out of the $1100.00 dollars spent on parts plus shipping. It would be nice to receive a curtesy phone call instead of them hiding behind a phone.

***UPDATE***

You have not communicated.hence the 1 star review.apt 127 is not next door to apt 217 which clearly shows on the picture you received from UPS, also it is my understanding that UPS spoke to this facility regarding the missing package from day 1. Which was also found according to them and returned back to you. Clearly stated on the history of the package from UPS. Still no package nor replacement nor refund has been issued not even a phone call explaining what the next step is. A clear lack of customer service and disregard for a paying customer. Seem like blaming the customer is a common theme with this business.

I am thoroughly impressed with the product I received and the ease of the transaction. All of the adjoining parts for the rear view mirror I ordered were included. Nothing was bent or broken and parts were exactly as described! It's so refreshing to work with a business that lives up to expectations. Especially in these current times when customer service seems to have been put aside.

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I am so happy to have a store Gymbronutritions that have everything that I need with higher quality product

I have been a repeat customer here at European Auto for years, they have great customer service as well an abundant amount of knowledge regarding many vehicles. They have always been helpful and always greet guests with a smile. The best place to go for parts!

These guys give amazing customer service. Right when you walk in the door you are there#1 priority. From John, Justin and Zane. By far the best crew in the business.thanks for helping me get back on the road so quickly.

Justin and the team took great care of me regarding my BMW. Thank you very much and most definitely would do business with again! Shop here with confidence!

They didn't have the part I needed but both guys that worked there are awesome and very helpful

Called to purchase a motor worth almost $4k and was told "I dont ship this motor i keep for my local guys only" guess my money isnt as good as the "local" guys, would be smart to post on your ad as "local only" or not post it to an internet website i dont recommend anyone waste their time or money on this place

Bought a set of M sport seats, that required shipping, for my BMW from these guys. The accuracy of description, communication, service was unmatched. IAnd super nice people to deal with in all regards. Really a 1 in 100 quality company

Received my fog lights for my Mercedes from this company and was happy with my purchase, they were also on eBay, recommend this company to anyone needing parts from this company, fair prices and helpful crew.

Great customer service zane found the part I needed fast thank you for helping me get the part I needed to get back on the road