Exchange Bank, Santa Rosa CA

I wish I could write a review about anything and not be limited to only the places that appear on maps because I could write some really cool reviews about things like my nephew's birthday party in the park. All sorts of review-worthy events occurred during that one! Or the time I was watching my favorite commercial, and I laughed so hard that I started sneezing and couldn't stop for like 3 minutes. It was super intense. Instead, I'm writing a review about this Exchange Bank branch in Santa Rosa. They have a solid 3.3 stars that they average from 12 online reviewers. Some people just complain about something so that they feel heard, like the folks that left one star. What's up with that. I guess giving one star provides some relief and comfort for them. And if that's all it takes, then have at it friends. I support you. But remember that the fine folks at this bank branch need a little support as well. And what better way to provide that than to give a good review and at least four stars for their effort and professionalism, as well as their interest rates and their loan packages, including mortgages and bond certificates. Plus, they are located on the main square where everything is possible and nothing is out of the question, especially a safe-deposit box.

I have been banking with Exchange Bank since the 1980s. I am planning to close all my accounts and move to a different bank. This is because their customer service, when I need to go into a branch, is so abysmal. I go to 3 different branches and it's the same at each one. Every single time I've had to wait 10 to 15 minutes to get waited. Every single time there tellers are setting at their windows, people at desks all around me and maybe one or two tellers open. No one will open a window and provide service no matter how long the line is or how long they can see people waiting. I've spoken to the branch mangers and they say "oh we don't do the scheduling". That is no excuse for such terrible service.

I go to the Downtown location and they all new and new people that get hired get to know me and I get excellent customer service which doesn't happen much today