Excite Credit Union, San Jose CA

I had a life changing experience in dealing with Mariela and Christopher Solis. These two made it happen for me. Mariela with the auto loans for my daughter and I. Mariela saved the day. Chris Solis made it all happened for me. He has helped me saved thousands of money and a credit card, so that I can close my high interest rates cc. Plus his exceptional customer service was a life changer. These two are amazing. They both deserve the credits for what they done for my family. Appreciate people who work beyond just a pay check.

My mom went in to talk to a banker about a problem with the app rejecting a check because it didn't read it correctly. This is the first time we had an issue like this, so she wanted to get it fixed. The banker literally insulted my mom and told her "to be responsible" as if she is a little kid! My mom is one of the most responsible people I have ever known. She has never had an issue like this and it wasn't even her fault because we did take the picture correctly and the app accepted it at first.
Who tells their customers this? ! Especially when it was an issue we never had happened before? She never overdrafts either. The banker should be fired for treating a customer in such a way.
Terrible customer service. That is the reason we left and my mom is leaving this bank now as well. I do not recommend this bank, there are better credit unions in the Bay Area.

Stopped in/1st time visit2 the Credit Union for shared services w/ my Credit Union. Staff was helpful &courteous. Obtained information I needed as well as Guidance with services. Plenty of parking with a drive-thru and an ATM on the outside of the front doors. Odd location but visible 2 the eyes. Thanks Jessica Valerio for being patient on our visit w/ you as our Field Service Rep. You helped a great deal, you made us feel welcomed by answering my questions & I appreciate your help!

I just wanted to poke in here real quick and say Thank You to Excite Credit Union, particularly Oblit Lachinpour from the Almaden branch. Thank you Oblit! I am appreciative of all the things and strings you pulled for me. I appreciate the time you invested in me during a fun and exciting time. We strategized every option and You gave the bad new nicely when it need to be told.lol, and you were excited to give me good news. To make a long story short, i didn't get the boat i really wanted, no fault of there's at all, the seller backed out. I was very sad, but life goes on and keep looking. I was dreading having to tell Obalit the bad news that following monday after funding. He called me before i could call him lol. He was supportive and listened. Told me it wasn't meant to be bro, let it go, and find a better one. I highly recommend using ECU, they have been fantastic from Day 1, and i think i'm over 5 yrs now. Thank you

Been banking here since the early 80's. Never had any issues even when I moved out of the area.

Andreea is amazing, extremely helpful & refinanced my vehicle in less than a hr, very satisfied with the professional way she handled the situation, not sure if this is her branch but she sure makes this company look good. I look forward to continuing my business and recommending!

This place has 3 different names.
Alliance Credit Union
Excite
and Commonwealth.
The map says Excite
The website and building say
Alliance and I don't know where Commonwealth came from
but It's confusing trying to get information.

The service has only been great when I need help.
I just wish they had an office in W. San Jose.

Me and my mom walked in and asked to get puarters and the lady at the door said we could then they yelled at my mom and disrespected us so bad at the teller
! I told them to stop yelling at my mom and the employee tryed to kick us out? All we wanted was change and had the worst experience at a bank that I have ever had in my life! And trying to complane or deal with this bank is so hard! I don't want others to have this experience (DONT BANK HERE) Bad Service!

I have been unable to speak to a live person to answer my question about my account. I worked through the phone tree and was waiting for someone to answer and they hung up[ on me. It was impossible to speak with anyone. Pushing zero had no effect and saying representative was not understood. Very frustrating! I am moving my money!

After run my credit, aproved for loan, sing the paper, opene the member ship and account and waist my time for 7 days. They call me and said they made mictack and they can give me a loan.

They are very helpful. If you are local, don't need to wire money internationally, this is a great bank for you.

The fees are very nominal compared to other banks and service is great!