Exotic Car Collection by Enterprise

I only rent from Enterprise but this location is by far the worse. I would go with another company if renting from SAN airport. First off the line was ridiculously long. After you wait on the 1st line to check in, you then wait on a 2nd line to get a car. Turn on the kiosks!

Under any circumstances DO NOT TAKE the Chevy Spark in the pic for this review. This car is unsafe and it an accident waiting to happen.

We drove to the hotel after getting this car to drop off our bags. The parking spot at the hotel was on a slight incline. When I put the car in reserve, the transmission jumped and not only did the car not go in reverse, it kept going forward. Luckily there was a concrete parking bump in front or else we would have hit the gate. This happened again a few hours later on the same of getting the car. We were at a drive thru and the car just stopped even though it was in drive. Had to shut off the car and turn on. Also we then noticed that the back seat was missing a seat belt buckle. A SEAT BELT BUCKLE? !? ! Are you for real?

Awesome customer service! Very helpful and well oiled machine! Great experience!

Had car problems went to return it and got downgraded cars. This place is a joke I recommend going elsewhere.

I travelled all the way from Arizona to rent a specialty car at the airport, although due to COVID, their stock was depleted. A potential major derailing.

The female representative made things right by honoring the original contract and making a call to the neighboring office where the vehicle was in stock. The display of integrity on her part was spectacular.

I will happily return and am glad to subsidize Enterprise's future business.

Rented from LAX 2yrs ago and both there and here in San Diego were/are Exceptionally GREAT experiences. It took us all of 5-6 mins to get our Jeep. Customer service is top notch upon pick up and return. Returning also took 5mins. I would NEVER rent from any other company. We are Enterprise customers for LIFE

Worst experience I ever had with enterprise came from renting here, I have been renting for years and after my experience here they will never get my business ever again.

I made my reservation two months in advance and when I got there I decided to upgrade the rental. However, I noticed that the lady did not upgrade the dates instead she created a new reservation with the wrong dates. I called enterprise and couldn’t get a hold of their office instead I was xfer to their customer service line which told me that it’s going to be at a higher rate if I extended and if it’s an error when I return the rental I would need to show the original reservation with the correct dates to get the actual rate I was supposed to have.

Then when I returned the vehicle I accidentally left my AirPods in the vehicle while I went to the desk to handle the date issue I have had a few days prior. After they adjusted the rates I went to the airport for my flight and realized I didn’t have them and came immediately back for them. I think the managers name is Robert that day and he was disgusting! When I got back he sat at the computer for 3 minutes before he asked me if I needed assistance. Once I told him I left my headphones he continued what he was doing for another few minutes before he went to look for them. I waited in total 45 minutes while he “claimed to check” he never once apologized for the wait, I even asked another person there on the status because he took a long time and I already explained I have a flight. When he came back he said he didn’t find it and that enterprise isn’t response for anything left in the vehicle, I was really upset because I know exactly where I left them and that I felt one of their workers had taken them. He didn’t even apologize for the wait, the experience, or anything and I expressed to them I’m going to take the issue higher, and he said “okay” and walked off.

Never have I been treated with such disregard and a total lack of customer service, total lack of decency, and blatant rudeness ever and I felt disrespected and humiliated. You guys will not have my money anymore! EVER!