Express Pawn Shop, San Diego CA

Ricardo helped me real good! He helped me on my first pawn and he gave me a deal. Very grateful

I spoke with the manager today to renew my ticket. I was hung up on multiple times after being placed on hold by this man. I called back each time but he never apologized. I asked for the link to pay. He sent the link to me and I asked for a photo copy of my ticket as proof of payment. The same proof he sent me for my last payment. He claimed it would cost me money this time. I asked why but he immediately got defensive and started to make racist comments about me saying I was aggressive for asking for proof of payment. I then asked for a call back from the district manager but he refused to provide the managers information. This is the same manager who begged me to remove a review after he mistakenly gave away my paid layaway so he could keep his job. I guess I wasn’t too “aggressive” that day when he needed me to keep things under wraps. I’m filing a complaint against them asap. I’ve been too nice and too patient. The previous store manager Ceasar was not like this. I never had a problem with him.

Everyone was fabulous! I absolutely loved the friendly and welcoming staff. The theme was very fitting to the event. No matter if you were able to make a purchase or just browsing the staff was very helpful. Esmeralda is amazing, very patient and super helpful. It started getting busy but regardless she help us all the way to then end. My family and I were very please with Esmeralda and the entire staff.
I will definitely be going back again.

In this branch they had excellent service. I recommend it. I will continue coming back as soon as possible. Thanks to it, it is very clean.

Yuly was awesome! She help me out today and she was really good at explaining the pawing process.
Shout out to yuly!

Pawn shop very well attended, very friendly. The customer service is very pleasant, thank you hardworking Yuly for your help

Very good service the best pawn shop in the area. They also have very nice jewelry for sale and their prices are the best. I highly recommend it.
The Ricardos raffles

Thank you so much!
Ana treated us excellently and with a lot of patience and helped us make the best selection.

Matteo, very good guy, always happy and eager to speak Spanish to serve you and give you the best attention

I met Yuly today & she was awesome! She was very informative & the gentlemen working along side her was just very helpful! Thank you guys!

It is the most beautiful pawn shop in all of San Diego, it looks like jewelry, excellent customer service, recommended if you are looking for chains for men, ask for Ricardo

Anna helped me and she was very kind and a very good salesperson who convinced me to buy a garment. I recommended this place and very affordable prices.

Absolutely amazing place! Tony helped me with my repairs and helped me look around and i wish i came sooner such a cool selection at azazinggg prices, ill definitely be coming back

I will never trust my jewelry with anyone else. I just love how their customers service is. Professional and very friendly. You can tell that their business is to help you if they can and to make you feel right at ease. They send you notice via mail and then a text on your cellphone. What other business does that? Only Express Pawn Shop. I just love them.

Tony has amazing customer service. Very professional. He went above all expectations. Highly recommended.