Extra Space Storage, Sacramento CA

Very clean place with very helpful members. Alexa there was great and extremely helpful finding the unit I needed. Thank you extra storage and members

Reyna is the Manager that helped me set up a storage unit, and she was sweet helpful, and she has excellent customer service!

I am so, so disappointed and upset. My storage unit at the Florin Road location was infested by rats. I saw droppings in August and called them to the attention of the manager. She removed some, but the more we looked, the more we found. She said she thought she knew whose unit was attracting them and that she’d follow up.

It took days to clean out my unit. Nearly every object had droppings on it, and a mattress and box springs had been nested in. I had to sanitize every surface, repack anything that had been in cardboard, and hire a mover to take it back home.

I would not rent from them again. Not only did I go through this whole mess, but more rat droppings kept appearing as I was moving out. Another staff member told me that they know exactly whose unit is attracting the rats, but for some reason, the manager isn’t doing anything about it.

Enrollment was easy, the facility was Clean.
The staff is super friendly
5 Stars
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Alexa was extremely helpful, patient, and knowledgeable! She took the time to listen to our needs and provided multiple options that suited our family. I highly recommend Extra Space Storage and Alexa for anyone’s storage needs.

It was a wonderful experience very helpful, also the staff are awesome and very helpful I give it a 10 out of 5.