Family Auto Service, La Mesa CA

I called ahead to get quote for oil change and asked if I needed appt. They told me no appt necessary and cost would be $68? When I got there 2hr wait to do it and cost was about $106. After telling him of the estimate, that was the charge. Took 1.5 hrs to get it done. They said I needed new tires, so I got quote.

Family Auto Service was amazing! Very communicative, understanding and motivated to help. I encourage all fellow veterans, especially those in east county to head over to Family Auto Service at 7191 Alvarado Rd.

Everyone was so helpful. I really appreciated that especially since the first place I went to was not. Thank you

Always a great experience! Today it was a pre inspection for a used car purchase, but have had oil changes and more significant work done. Joe is truly The Man! And I'm quite picky about my mechanic.

Took my car in with squeaky breaks, quoted me ~$1100 to replace front breaks. Got a second opinion at TN Auto, quoted me ~$450 for the same job. Got the work done there and they did great. Can’t be sure, but seemed like maybe Family Auto saw a inexperienced younger dude and tried to get what they could out of me. Wouldn’t recommend.

If your “family” steals money from you and damages your car then “family” auto services is for you. Took my car in for a diagnosis. They quoted me a new turbo for $2800. I decided to diagnose it myself. When I picked up my car my center console armrest was broken and money was stolen from my center console. It was less than $20 but it’s still not right. Mark was not helpful at all. He told me over the phone that my car looks like I work in construction, like my car was worth less value than others. He didn’t make it right. I then diagnosed it myself and it turned out being a vacuum actuator. $30 part. I will never go here again. If you decide to go here go with Joe and not Mark. Joe was the only one trying to make things right with this inconvenient situation by offering a free oil change and alignment. I paid $180 for a failed diagnosis, stolen money, and a broken center console.

This place is so awesome honest and reliable. Joe and his team are amazing they have gave me so much knowledge on my kia optima, and recalls with my car for oil problems that I did not know. I was burning oil fast they told me abput the lawsuit. So im on my way to kia totalk more with them. So they have saved me so much. I really recommend this place. I will definitely be coming back to this place. Talk to Joe for any questions concerns you may have.

I came in today after my car just stopped on the freeway. Mark, the manager, has exceptional customer service skills! He is a great human being and has an abundant amount of compassion and concern for everyone he came in contact with. I spent the day there and witnessed this all day long. May God bless you Mark! You are in my prayers and I am so grateful to have met you and found this spot. I will return for future service! Great service here!

The people at the front desk were very courteous and professional. The repair of my tire that had a slow leak and under warranty was completed to my satisfaction in a timely manner.

The whole team is very helpful and accommodating, especially Mark. His customer service was top notch and is the reason I choose this shop!

Marc communicated and explained 5-star…….
Overall 4-star due to unable to complete service
In timely fashion. Brought auto in at 0730 on a Wed
And picked up 3pm on Thursday. This has no been my
Experience in the past with this location. Giving you a mulligan:)
I will be back. Respectfully…. Greg

I came to this place last week regarding my car stalling and not starting.

I was told my alternator had low voltage and it was going to cost me around 1,100 dollars to fix and along with another issue that would cost 1,900 dollars.

I knew it wasn’t the right diagnosis (and knew that price was absolutely ridiculous) and decided to take it to get a second opinion after I was charged 180 dollars for a “diagnosis”.

I had my alternator tested for free at O’Reillys and was told the alternator was working just fine and it obviously wasn’t the cause of my car stalling.

After taking it in to a second mechanic in the Hillcrest area, it turns out it was just my crank sensor and it only cost me less than 150 dollars to replace and I had my oxygen sensor replaced and a oil change. It only cost me 430 dollars and I was sent on my way with a perfectly working car.

I am highly disappointed that I was taking advantage of by this joke of a place because I assumed they think I was not knowledgeable on vehicles since I am a young woman in my mid-20s. I debated on demanding a refund for my diagnosis but decided it’s not worth my time trying to argue.

Simply put, I am never coming back to this place again. I do not recommend coming here if you don’t wish to be taken advantage of and be over charged. I’m actually surprised they are highly rated and I regret trusting this place with my car.

Very helpful in giving me the best deal possible, open to to explaining and discussing recommended repairs. Highly recommend!

THE BEST! With exceptional customer service they kindly greeted me and were able to accommodate for exactly what I needed. I was in and out in less than and hour without a dent in my wallet. They have great prices. Highly recommend!

Joe, Mark, and their team did an incredible job providing a tune up and service for our 2002 Winnebago Rialta, brakes, rotors, new tires, alignment, spark plugs, ignition coils, serpentine belt, etc. He made it so we could drive it back to Colorado confident that it would make it safely. We appreciate their honesty and attention to detail, and appreciated that they had an RV lift in their garage bay. I would highly recommend this shop for any of your vehicle needs. Great people.

I had an awesome experience at Family Auto Service, they really do treat you like family! Joe was awesome, super friendly and took great care of my car! I will definitely come back here for my next oil change!