Family Towing & Automotive, Oakland CA

They weren’t able to tow my car because it required a flatbed to tow it, but they were very quick to help me identify another tow company that could. I appreciate their courtesy and
help.

My F150 broke down right by the 105th exit on 580 at 9pm. They were able to tow me at 945pm and take a look at it at their shop. They quoted me a good price for a new alternator and had it fixed the next day/same price. They really got me out of a bad situation, would recommend.

They towed my car when i loaned it out. Then sold it without notification that it had been towed. I got a parking ticket where they parked across the street from their business

Erroneously parked in a private lot, as it was NOT marked/no signage & have parked there multiple times in the past months. I come back to my truck gone, no answer at the telephone number listed, I Google & find address to which I quickly get a ride to.only to come to a CLOSED business, locked doors (*despite sign that says "open 9a to 5p"). I'm walking/looking & my car isn't even here! Still no answer! So I call OPD and that's when I get a text saying "380 cash to get my car before 5p OR 460 after 5p" - I respond, I'm HERE!
Needless to say, my truck showed up 25 mins AFTER me, minimal conversation, no explanation.

Suggest they hire someone to cover phones at the very least.

They were sensitive to my problem, squeezed me in (same day), completed the job and had me rolling in no time.