FASTSIGNS, Escondido CA

Most of my experiences with Fastsigns in Escondido were good, hence two stars instead of one, but it only takes wasting a couple hundred dollars on an unusable product and being blown off by the proprietor once to sour you on a place. Jonathan was polite during the exchange but there was a little current of passive aggressive sarcasm as well at the end which you can also see in his reply to the Bee Removal guy's review. As I said, I placed several orders previously which did have good workmanship and reasonable delivery times though I felt prices were not especially competitive. However, I had one order of custom decals made for a machine we were assembling and they stuck to the protective paper the shop used so badly as to be unusable. Since the assembly team was in Portland, I had a rush order put in at the Portland Fastsigns for a replacement. They charged far less, got it done more quickly, and the decals worked like a charm. I tried to talk to Jonathan about this and asked simply for store credit on a future order. I was not asking for a refund nor asking him to pay for the replacement order I had to call in, simply store credit for the unusable decals. I have never haggled, asked for discounts, or complained with their shop before and I was completely willing to let this go if it was made right. Jonathan made some non-sequitur remarks and refused to take any responsibility, and then finally said he'd give me 50% store credit on it but also implied that he didn't really care if I went elsewhere. I turned it down because a shop that won't fix a problem they created doesn't fill me with confidence for future orders. While it's less convenient if you're in this part of town I recommend the Mira Mesa Fastsigns, I never had a bad order with them and they were always responsive to customer needs and feedback.

EDIT: Jonathan couldn't help himself in the reply with the little jab at the end about projection, but that's fine, just reinforces my point. I asked for store credit at the get-go and explained in detail. I sent photos and yeah I don't have the actual mangled useless decals from the Portland job, my crew disposed of them with the other trash rather than bring them back to San Diego. Maybe it was "user error" as Jonathan suggested and for some weird reason several highly competent adults who have never had any trouble putting on decals before suddenly all lost their minds at once. Weird how the batch from the Portland shop went on absolutely fine.

EDIT 2: I think it's worse business to be super skeptical of a repeat customer you've never had problems with coming to you with a problem with a single order, but hey, what do I know.

Not the greatest experience. The primary girl there is rude and incompetent and was of no value. She offered zero help and just stood there with a total sad/unhappy face. Like someone else's review said she has a "whatever" attitude and that's a totally spot on assessment. The manager really does just accept the lowsy attitude. The manager seems to have a similar attitude they're just more concerned about getting your money rather than making the customer happy. It took a few months to get what I came in there for but was not a 100% happy with what they came up with was but after I paid the deposit I was forced to go with what they came up with with no other choices otherwise I had to pay more money they could have done a better job. I'm not surprised to see other similar one star reviews I could tell what they did what to me what they did to other people. I figured correctly that this was not an isolated incident

We needed a new sign in our neighborhood and suddenly, I was in charge. I'd never "made" a sign before, but luckily the whole process was easy, convenient, and fast. Our high-quality sign was ready in just a few days. It looks great and will hopefully help direct drivers less familiar with our area. I am very impressed by the professional, helpful service I received from Jonathan of FastSigns. This business truly lives up to its name. In fact, FastSigns could consider changing its name to SuperFastSigns or even FasterThanTheSpeedofLightSigns.:)

Fast Signs has great customer service. Its products are of the highest quality and its prices are reasonable. They produced two interpretive signs for our informational trail at Daley Ranch, and they turned out great. I look forward to working with them on our next 9 signs. Highly recommended!

I truly appreciate the prompt response to me emails and your coordination with a local Fastsigns to get the product installed.

Very quick turn-around on a custom banner. Good interactions setting up my order and proofing before final production.

All of our trucks and equipment at Joe's Paving Company have the work done by Fast Signs. We've used them for years. Great work and reasonably priced.

Great quality and super speedy service. They took care of our requests and had it ready before their predicted time. Fantastic service!

FastSigns is our go to stop for any of our signage needs. They've made yard signs, car decals, door decals and the signage for the front of our commercial property. Every-time we contact them they give us a (great) price same day, communicate each step of the process and complete the work (perfectly) fast. We will continue to use them as we have for the past ten years!

Fantastic customer service, Jonathan was an absolute pleasure to work with. Great turn around time on install. Final display came out great!

FASTSIGNS knows its products and has made recommendations for our signs and signage that has worked out better than we had even hoped! We will continue to use them as our go-to first vendor.

The installers are always professional and do a great job in a minimum amount of time with a minimum amount of disruptions.

Jonathan and his team have done a lot of work for us both for personal and our business. They have delivered on time every time, the product has always been great and communication world class. It is hard to find businesses that are honest, reliable and fairly priced. They have earned my whole offices business and I cant recommend them enough. You wont be disappointed! Please take a look at a couple of jobs they have done for us in the photos.

Before leaving N. Cal. I stopped at a Fastsign location in Sacramento, Ca.near my home. Inquiring at that location for signage on my side windows of my canopy. I explained what I wanted and was told I had to make an appointment to meet a designer to work on a design at an added cost. The proprietor of that location was from another country I hate to mention. But arriving in Southern Cal I decide to give fastsigns another chance when I located fastsigns of Escondido. I made contact with Jonathan, we talked on the phone on what I wanted. I e-mailed him photos of window measurements, he assured me he would take care of it, he e-mailed me the most fabulous design and Jeff knocked it out of the park, I have gotten so much action for my detailed business and many many compliments on the their work, People tell me it catches their eye & the cost was half of the other location. We made an appointment, the work was done fast and very efficient and I emediately asked to print Me new business cards. All of this work Order was done by phone and email. A job very professionally well done!
Thank You,
L. A.
Escondido

Jonathan has been responsive and attentive to our needs at Meadowbrook Village. He has good suggestions and follows through quickly on all of his work for us. He always delivers on time (sometimes sooner!) which reflects very well for FastSigns. The quality of the materials we purchase is as advertised - we will continue to work with FastSigns because of your product and the relationship built with your staff

I had a great experience with FASTSIGNS. They are very professional and helpful with planning and designing my 3 signs for my business. They turned out beautiful! I am very happy with the signs and have gotten many compliments. Thank you FASTSIGNS! Come and see them at The Grand Tea Room in Escondido,
Louisa

Fast. Friendly. Professional. Jonathan and Jeff are amazing! Will continue to use Fast Signs in the future!