Fedde Furniture, Pasadena CA

I bought an expensive and beautiful Bradington-Young motorized recliner at Fedde’s in October of 2020. I enjoyed every moment I had the chair until it stopped working two and a half years later. Compounding the problem was that I had moved to Colorado Springs. I made several calls locally trying to get the chair serviced and I was getting nowhere. Suffice it to say, I felt like I was getting the run-around and this was really frustrating given the price of the chair.

A local Colorado Springs dealer for Bradington-Young told me I needed to deal with the retailer who sold the chair in order to obtain warranty coverage. I called Fedde and spoke with a manager. He was very concerned about the run-around and he said he would fix the situation the next day. The next day I received an email from Mark Fedde himself. He asked for some identifying information off the chair. I took photos of the motor and sent them to him. He personally dealt with Brandington-Young. A new motor was with Fed Ex within days. Fedde's covered the shipping cost.

In addition to having perhaps the nicest collection of American furniture available anywhere, Fedde’s subscribes to old-school standards of customer service and ethics. They are total class. I will miss having Fedde’s down the street. They are a Pasadena classic, and I will always cherish everything I bought there over the years.