FedEx Office Print & Ship Center, Santa Monica CA

The print option on the self-service pc computer terminal is difficult to navigate. An hour prior to closing time, this was the second visit which I encountered an issue with simply pressing the print button for a two page document. Employee Joshua, indicated that he would visit the cubicle in a few minutes -he never appeared-nor did he apologize for not assisting-very disappointed in FedX's employee's customer service. After a third attempt by leaving the computer cubicle and asking across the counter for help, I am not sure of is name, however, employee Geraldo attempted to assist, however, he was not familiar with the print option on FedX's self-service computer-he too was unable to gain advice from his co-workers. The best part was after ten minutes, Geraldo suggested forwarding the document to his work station cue and he would print it out for me and compensate my services. I have been going to this location for a few years and it seem that evening the customer service was very unresponsive, slow like the computer terminal which I reported and the employee confirmed they had been having an issue with that terminal, and it was initially a horrible customer experience. The staffing before 3pm is competent, however there is usually, two employees that are in-training mode, which seems to delay your project while they figure out how to navigate their own equipment. This unsatisfactory customer service experience and the computer system difficulty to print has led me to explore FedX's competitor's to spend my valuable time and resources as an alternative option.

This is my favorite Fedex location. The service is fantastic.
Victor is absolutely amazing. He remembers the cleints. He is professional, knowledgeable, very efficient, very nice, and just a total treat to work with.
Thank you, Victor! You are great!
Thank you, Fedex Office, for having such a great team at this locaton!

This is my absolute favorite Fedex office.
Victor is AMAZING. He is professional, he remembers the clients, he is knowlegeable, he is efficient and fast, he is courteous, respectful and polite, and so much more.
Thank you Fedex for your great teammate Victor.
Thank you, Victor for the exceptional service every time I come in there.

I had a great experience here! The printing person was so helpful and helped me correct my print job and give me exactly what I needed. I will always come here for printing services. My helper was Lev and he was great!

Great service, but sometimes long lines and parking can at times be tricky. Hence the four stars.

Tony was extremely nice and helpful. I needed to ship an expensive piece of jewelry to another state. Tony answered all my questions and explained how to pack it. He gave me the boxes and then I went back after a few days to ship it. The package arrived safely, and on time. Thank you Tony!
There is free parking at the back. Easy to get in and out.

I just want to shout out Angel who was kind, patient, and answered my questions in a timely manner. I was frustrated after calling the FedEx customer service line and being directed to robots, no matter what I said or chose on the phone menu. I called the store, Angel picked up, and was quick to help. Angel, this store is lucky to have you.

Excellent service for a rush print order. I called the morning after submitting the job and the assistant over the phone made sure everything was correct. Quality looks great and everything came out perfect, can't thank them enough for the service and fast turnaround.