FedEx Office Print & Ship Center, Folsom CA

Went to use their fax service and Ms. Miranda greeted me and gave me a hand. She was very professional and courteous. Really appreciate it Thank you

Been here three times and each time it’s the worst customer service. No hello or how can we help you. The employees talk down to you or with my last visit say nothing at all. Avoid if you can.

Great staff, always helpful and I've never had any issues. Use this location and FedEx for both personal and corporate work.

I stood in the Packing line for 10 minutes, never got greeted by the one person serving customers at a snail's pace in the print line. A simple, "Hello sir someone will be right with you. " would have sufficed.
Finally someone else signed in and helped me out, but I can't speak highly for their customer service skills either.
I used to live downtown in the FedEx store off Folsom Blvd used to be three times busier, and would get you in and out incredibly quick, so I know what good customer service looks like - this place simply doesn't have it.

I had to overnight some paperwork and Danny helped me out. He is best and would return just have a chat with Danny. It’s people like him that’s make the businesses worth returning to!

Jason helped me, wasn’t please. He needs to work on his customer service skills and not act like he doesn’t mind helping customers

Associate refused to print on card stock that FedEx Office sells in their retail section. It’s laser safe. I explained to him that I’ve printed these many times at local stores and he refused to help me. I was forced to go to another location. Please train your employees to have a yes-we-can attitude and adequate product knowledge in the least! That used to be the motto here!

I don’t really care much for FedEx, but when you need to overnight stuff, they are still the go to. I almost had to pay $80 to send a set of keys, but DAVID there swapped them out into another envelope and saved me over $30. Regardless of the company, those kinds of things go a long way for a jaded customer like myself who has lost faith in brick & mortar establishments. Thanks David!:)

Cost me almost $100 to ship a simple (about 12"x18") item weighing a couple pounds. USPS price would have been a fraction of that, so I now choose to go to USPS instead.

This center sucks. They did not give you any helps when you need something. I won't go to this store any more.

Christine and the whole staff were extremely helpful shipping my package across the country. The service was quick and a calming.

There is not enough help at this location. Every time I come her I am standing and waiting for service for 15 to 20 minutes.i can't stand for that length of time without having back problems. There is no chair to sit on while waiting. There is a handicapped sign, but have never seen anyone around to help. There is usually only one person working.

Laminates are more expensive than Staples and take days longer, you can't just call and ask a question without navigating a useless phone robot, and their printing service kiosks are either broken or horribly stupid that staff will have to operate it for you.

Go somewhere else.

I had several different items to duplex and Dustin Miller was extremely helpful. The whole staff was very friendly and helpful.

Not impressed by the service at this office. I typically pre-pay my packages to be sent and always expect to get a hard time by the staff here. They seem to have a need learn what is inside the package and will typically comment about something wrong with the way the package was taped, choice of box, amount of filling inside, etc. As a contrast, the folks at UPS and even USPS are a pleasure to work with.

Unfortunately, their customer service leaves a lot to be desired. After driving a phone call confirmation and a 20 minutes drive out of my way to go to this location, the person I dealt with was not only unpleasant but also left me with my scanning and copy issue unresolved.

I was making a drop off and the employee started shaking my box and asked me what was in it. I told him it was none of his business and that there was nothing in the box that violated laws or FedEx shipping policies. He refused to take it. I took the box to the El Dorado Hills FedEx with no problems. Since when does a shipper ask you what is inside your package? The USPO asks only if there are hazardous materials.

Wow, just went into this Fed Office to have them print out a small sticky label to put on an envelope and the charge is $25.00. It would have taken 60 seconds. Completely empty store, really too bad.

Never have problems i use this office for shipping my ebay stuff. They never hassle me, they dont even mind if i set the package down and leave. The roseville office rejected my package i took it to folsom. Zero problems they were like it looks fine to me.

1/5 for general lack of effort. Don't expect too much assistance from staff here; customer service goes as far as "ohh yeah, I don't know" or "you probably won't find it". Money is best spent elsewhere. **stood in line for 27min while employees were "at lunch".

Always an issue shipping here. I hate it. Would gladly ship anywhere else if my company had an account with another service.