FedEx Ship Center, Irvine CA

These drivers are either lazy or need to pick up the pace. I was home all day and there was no attempt to deliver my package like the tracker says. It’s convenient that this always happens around 8pm. If they’re late, I understand. But putting it off on the customer isn’t good business.

I was at your location at 10: 21am today, customer service lady was unprofessional,
She ask me if I come here next time do not come to the desk, go ahead and use the self service
Ask her for receipt, she hand it to me the package and ask me to get it from self service instead of printed from her computer,
This is my last time to come to this center

They never delivered my packages on the day of and lied about no one home. I’m home all day, no one ring the door, checked camera, no one came. No notes left at the door. I had to called in all the time to arrange for pickup. 10 out of 10 times, I have to go pickup at the end of the day. Tired and hate these lazy drivers.

Just heads up dont prepay and come in expecting them to print out your label. They wont do it. Have to go to a location where they can charge you to print one. You can buy a new lable tho for another $70 for them to press print on the printer right next to their associate. Pretty ridiculous. Now I have to drive to Laguna Hills just yo pay for a label to be printed so they can ship the package. What a joke.

1 start raised to for the cool front desk guy.

Still a dumb policy.

Dropped my ID inside the center, tried to call the store but stupidly their info online only provided the customer service number not a number for guest relations. Had to drive 30 min just for it not to be there. If a proper number was provided I could have saved myself a lot of time

The service ha great. I was able to finish my work quickly. I always had a good experience in this location.
There was a woman who came to pick up her returned item. That item was not yet returned to the location by the driver. The FedEx representative got her phone number and asked to wait in her car. She will call her when it is ready to pick up.
The expression on the customer's face is an awesome experience to see. Great people and great service.

Robert helped me out and he was great! Very friendly and patient with helping me find the correct packaging. This location was pretty busy and the employees were clearly hustling and working hard to get everyone helped as quickly as possible. Definitely appreciated the service. Thanks Robert!

The Worst Manager Ever! Woman Manager with dark hair.

Who hired this woman? The service she provided for me was Horrible!

I will be taking my business else where.

She has NO people skills.

Tall, Skinny Woman - Awful Service!

She thinks that she is "outstanding in her little Junior manager role!

Please FIRE her!

Spoke with customer service Rep at this location, I believe his name was Armando, over the phone and he was extremely helpful with rerouting my package and getting it delivered the next day. He even called me back with updated tracking.

There is a shipping room at our Apartment Complex and they keep delivering to my front door. Don't you train your drivers?

... Very efficient, helpful, and professional staff. Even though the line was out the door when I arrived, I still made it out in 12 minutes... GREAT hours, too!

Driver said they tried to deliver 3times and they couldn’t get into complex. No tag left, I had to hunt package down. No way any effort was made. I have received multiple fedex deliveries here previously. Best of all, when I complained at the station where I had to drive to get my package, The person behind the counter said “maybe she had to park to get the package to you and she doesn’t park her vehicle. ” Are you kidding me? What does she do throw them out the truck door for every other delivery and hope they land at the right place?

This is the regional shipping center for FedEx. All trucks and package vans depart from this location. If you need to ship a package after hours this is a place to go. Staff is quite friendly, parking can be a challenge in the late evening. They offer all of the packaging and way bills needed to ship a package using FedEx Express methods. If you have to pick up a package be prepared for a wait, The staff has to walk back into the warehouse and locate your package.

After providing my drivers license and door tag for an company package that was supposed to be delivered to my house, Fed Ex members at this location bombarded me with additional questions. After explaining I worked at my company they went on to ask for my employee Id, pay stubs, and emails with my manager. This was not enough and management was called on me. I feel I was treated differently based on the fact that I am an African American and believe customers should not have experiences like. It’s time we start treating everyone as equals. Will not do business with Fed Ex in the future.

Located at the corner of Barranca and Sand Canyon makes it very convenient. It's usually unbusy and I've always experienced kind and quick service.