Fendi San Francisco Grant

I received an email from the FENDI Client to exchange my bag for another bag with the exact time and date, along with Fendi informing the store about my trip to the Fendi store. When I arrived, the front staff told me we don't do exchanges. After showing the email, they told me they would inform the manager. Well, finally, they said yes to the exchange, and I handed them my bag. Later, I chose the bag I wanted, and suddenly the manager came in to tell me we couldn't do it because of the TAX differences. Well, this has to be thought about before I drive 120 miles, so I needed to be informed since this was an appointment for exchange. Who knew a lux store could not do an exchange that simple. I mean, I went to many stores and processed a return or exchange in no time. They ended up offering me to keep my bag and ship the new bag later. Well, I did not want to let this happen. I asked them where is my bag, as I didn't want to exchange it through this store. When I picked up my bag, it was not in its original packaging, and I am investigating to see why they thought it was okay to throw out the packaging of my bag to the trash. Now you read the reasons for the rating.

The 1st time I came here was great. 2nd visit was poor customer service. I came in to buy a few items and the lady followed me around the store in a very passive aggressive way (was very nice nasty). I will not be returning to this location and will buy my goods elsewhere. Thanks Mel