Finish Line, Chico CA

I did the store pick up since it was more continent. I ordered the shoes at 6am and a couple hours later received an email that my shoes were ready to be picked up. I showed up at 6pm. The superviser helped me and kept running back and forth to get my shoes. He came and told me the store never confirmed the ordered and that the shoes were sold. LIES. I said I got an email saying they were ready to pick up. He said it must of been the time you ordered. Uhh no buddy I ordered at 6 am. Basically the store forgot to set aside my order and sold the shoes I PAID for to someone else. I was livid. Don’t advertise store pick up if you are going to be doing this to customers! Never again will we be going to that store!

Every time I go to this store I find something good but the employees are rude and unprofessional they definitely back door hype releases the manager literally asked me if I was a reseller and if so she can give me good prices

It was very busy when I went in there. After a little wait we did have an employee come and help us. Although busy, he did not rush me. I also seen him reassure other customers that he would be with them shortly.