Firestone Complete Auto Care

MUST READ.
Rancho Bernardo Firestone really did itself a disservice, we got there early in the morning 8am were 2nd in line and bought 4 tires, were told by Store Manager. It will be ready at 2pm.
Got there to pick up at 2: 20pm and car hadn’t been moved, to make a story short, store manager told us he was overwhelmed with work, had not been able to call us or 9 others about work not being completed along with a few more pointless excuses, when one of the mechanics came in and asked for the keys to our car, said he would do it ASAP, by that time we decided not to complete the transaction, but the store manager also wasn’t in a hurry to encourage us to stay or twist our arm to help resolve the situation, what he did say was how overwhelmed he was and just couldn’t complete the work, meaning to say, I don’t need your business, But he wanted to make sure he got his point across about the GREAT DEAL we were leaving behind, as if that should be reason enough for the sub par service.

I think we would rather take a bad deal in tire price and receive great service. We walked out of the Firestone shop knowing our money was just not valued at Firestone and losing a few hundred from us was just not important.

I’m not saying not to shop here, this was our experience and maybe others had good ones.
All we are saying is expect days to be overwhelming for for Firestone shop and lack of workers can cause a delay or maybe not getting what you came in for at all. Want to remind you all that Firestone not only does tire service, it also does mechanical work so store manager may get overwhelmed causing some business to be lost. That business might be you.

I think next time we’ll go to a tire only shop maybe the few hundred dollars we spend there will be appreciated. RB Firestone if you are overwhelmed with work it’s ok to let customers know to come back another day. Communication will go long way.

Please note that Firestone Poway/Penasquitos are not part of this review. Give them a try might get a better experience. One Star for Store Managers Honesty.

Waited in the lobby for help while the staff was sitting and messing around, talking about their days off. I was not helped even though they saw me walking in! I eventually had to leave without being helped!

Been coming to this direstone for the past 3 years always had a great experience. Today Armando helped me out, friendly professional didn't try to up sell me on anything just needed a simple oil change. I requested a noon pick up if possible (didn't need it back that quick) the mechanics got it to me at the time I requested. Amazing team will go back again.

Do NOT Use this Firestone location. Call ahead to see if they can help with my van not starting, they said no problem we can help after all its said complete auto care. Tow my van there told them the battery is not issue, took them 4 hours to tell me the battery is not the problem charge me for just to tell me what I have told them. They can't help I have to take to another shop. Now its will cost me additional to tow my van. Bad experience. Not going back if I can Help it. Not recommend. You been warn.

I had what I thought was an auto potential emergency on Superbowl Sunday. It was difficult to find anyone who could help me. I called the Firestone on Black Mountain Road and they were rude and unhelpful. This Firestone listened to what was happening to my car and were able to fit me in. Turns out it was a sensor issue but as a single mom who commutes the thought of my breaks not working scared me. I appreciate the professionalism of the people who work at the RB Firestone.

So accommodating and friendly
Was literally stuck. Found me tires and saved my day. Thank you.

Mr Jade was extremely professional with me at the store and was able to solve the problem I do want people to know that finally this location is under a professional manager that really listens and take care business and keep the customers loyalty. Thank you Jade Valadez for your service ***

Reggie and Vince saved me big time, I had flat tire the night prior and had work early morning and was sweating on how to commute since it's hard to drive far and fast in spare tire. They took me in early morning and helped me with repair timely, I cannot thank them enough. Thank you both so much!

Picked up a nail today on my way to take my 2 year old son to urgent care and I pull into firestone and this short Hispanic guy (manager) I think his name is Jude, looks at my tire after I asked for it to be plugged and he said nope I cant help you you're going to have to replace the tire because there are bubbles on the side of the tire and so I asked him to show me where the bubbles were and he throws his hands up and yells out I make 150k a year I'm not doing a tire plug you need to replace it. I couldn't help but laugh - I think my car made him insecure. I went down the street to RB tire and brake and they plugged my tire for 5 dollars I gave the guy a 20 and we were both happy. From now on I'm only supporting small businesses.

We eneded up picking up a nail on our way down to SD and these guys ended up saving the day despite the fact that they were slammed and short staffed. Only ended up waiting 30 minutes and we were back on the road. Thanks guys!

Maria who helped us out was very patient, helpful and knowledgeable. Great customer service with very honest answers. Thanks Maria

Went in to get my car diagnosed, and told me what I already know without giving me a solid answer (it's same as what OBD2 reader said) ; and overcharged me for the diagnostics.

Brought my car in for a potentially bad alternator. The manager Jude was solid and referred me to a specialist to ultimately save me money.

Very professional, patient, and detailed. Good guy, good place, been going there for years now.

Great Customer service
Jude was very professional and knowledgeable. I have been taking all of our vehicles for their services to this place. Definitely want to make an appointment!

Second set of tires I'm buying from this place. Always a good experience, good price and courteous staff

Put air in my tires three times. Put my car up and examined it. Never billed me. Explained what needs to be done. Very courteous and helpful!

Jude, Vince, Armando and Reggie are the best. I live in Murrieta and drive all the way down because of the satisfying service they provide. They are honest and always do their best to make sure your car is completed in a timely manner. Appreciate these guys and will continue to get my services done there.

Long time customer. Have always had good things to say. They’ve done my oil, tires, and alignments since forever ago. However, I have GREAT things to say today. Working out of town and my wife sends me pictures of oil under her car. I called Tanaia, she told me to have her bring it in ASAP, and they’ll check it out. The oil filter gasket was pinched and leaking. They replaced the oil filter and topped her off. NO CHARGE.
A huge weight off of my chest.
Thanks again.

I had a blow out on the freeway, on a Saturday morning. I called, got a ride, took them my rim, and they replaced my tire. In and out in 20 minutes. Thank you so much.

Great! Tania got me in for a last minute tire change on Christmas eve and Marco did a quick and safe installation. Now my holiday travels will be safe in spite of all the rain. Thank you!