Firestone Complete Auto Care

Maintenance work was fine. Upselling is big thing here. Customer treatment was very sour. Although, Ms Carmen was professional.

Got of from shop the steer still tilt to the left not center.come back many time but the result still the same.i dont know how they work

My mom took her car in for an oil change earlier today. Now my mom’s car keeps on dying and she has to restart it. She paid $83 for the oil change and now she has to take it elsewhere to get it fixed. She was told by a lady working behind the desk that my mom put too much oil into her car prior to her car being serviced. My mom stated that she tried driving it around and now her car isn’t working right. She was told that by her putting much oil into her car that she probably damaged her engine and for her to take it back to the dealership

I made an appointment for a wheel alignment with Firestone at 10 AM. Upon arrival, the Customer Service rep refused to take my car because there was only one technician and they doesn't do a wheel alignment. I'd canceled my other appointment just because of this appointment. I was very upset and made filed a complaint with their customer service number on the same day. She told me that someone will review my complaint and then call me back within 2-3 days. Now, it's been over one week and no one has called me or tried to contact me.
I feel as if Firestone doesn't care about their customer's valuable time. Very disappointing to make time to set an appointment just to be sent home without any work done on my car. Is it the service we expect from FIRESTONE? Sorry, very poor customer service.

Can I give a negative review?
For past 10 years, I went to Firestone for all services including oil change. Nobody ever touched my car. Last fall, the next day right after my oil change, my car started to leak - big puddle of engine oil on my driveway! They damaged a part! The manager refused to fix it for me.so I asked him to refund $60 oil change charge - even this step was a big fight!
Then I talked to several other car service shops, they gave me same conclusion - oil change process damaged the cap. I had to spend $1000 to fix it.the manager is extremely rude!

Very quick and trustworthy service. Pleasant and helpful staff. Car is ready on time or early. Just need to have employees consistently avoid getting grease on fabric car seats, mats, and door upholstery. Ditto for exterior paint.

Had an appointment, arrived early and they drove the car onto the alignment rack etc. However, they pulled the car off the rack later and turned me away because a Firestone employee's mistake in putting my information in the system. I called the original facilities that made the mistake and they corrected it. But the worker at this location said he can't see it here so i will have to wait "until tomorrow" which was New years day and they were closed. Now 3 days later I still can't get an appointment. Called back and was told they would have to schedule it way out.