Firestone Complete Auto Care

Really disappointing, they take advantage of the customers' ignorance.
We bought, asked for alignment and balancing of the 4 tires. In less than 5 months, the driver's front tire was worn out, we went to request a replacement and it turned out that it "supposedly" needed service in other details, something that was not recommended when the tires were purchased.
The manager got upset to avoid complaints, in reality this business lacks honesty and ethics.
I don't recommend it at all

After 40 years of decent service here I went in for a routine oil and filter change. This shop had done the previous oil chance about 10 months before. There had been no problems or leaks since the prior oil change which they had done. This time after a 3 hour wait they informed me that the oil pan drain plug had stripped out and they had been unable to fix it so I need to pay them another $540 and wait a day for a new oil pan. I refused and drove it home and fixed it for $20 in 30 minutes.

Came in for wife’s 2018 Mazda CX-5, some metal on metal noise began in the middle of a road trip and it was time for brakes. The employees were nice enough, and the job was done same day, but they charged $155/per for a 77105DL rotor that costs $58 retail, and $100 for DG1846 $33 pads. Be prepared for 300% markup over retail on all parts.

You may notice a placard in the office to the right, which reads “I believe fundamental honesty is the keystone of business” - Harvey S. Firestone

Pretty laughable.

There’s nothing wrong with the service or anything they do on my car. I just can’t stand how they constantly take away my Costco sticker so I can’t see when my tires need rotation. Today I went in for an alignment and STILL they had to touch my Costco sticker and pull it off, and then they completely denied that they had taken it off.

I made an appointment and when I got there the clerk told me they could not do it for another two hours. And told me that they could not do all of services today.

After changing the oil, there was a smell in the car, the employees do not know what the problem is

Called yesterday to get boat trailer tires. The customer service guy said yes we have room behind our shop for your boat and tow vehicle. When I arrived at the shop I was told there is no space to park the trailer and tow vehicle. I have many vehicles that will not be serviced at Firestone now.

I manage a fleet of over 100 company vehicles, and we always use Firestone. They do a great job on our vehicles and always get services done promptly.