Firestone Complete Auto Care

Don’t go there unless you want to get scammed. My cars tire got nail. Just needed a little patch. When take my car to Firestone. They inspect my car and said, my cars tire is totally damaged it is can not be fixed. And I need to buy a new tire. I asked them how much for a tire. They said it was $138 for a single tire. After hearing that I asked them if they have any used tire. They said no. Then I told them to give me my car back. They asked me wait 5 minutes. After 5 minutes. They said got another cheaper tire for $78. I told them, I don’t want it. Just give my car back. After that I drove few blocks. And fixed my tire for $15 from other place.
They gonna scam you with a smile face. Their tire price dropped $138 to $78. And they lie about my tire that it can’t get fixed.

Not 2 feeling happy visit this auto shop for the 1st.
I need to get alignment done on my was told Ur alignment rack
Is done? But @ the same as I was leaving the Technician was doing an alignment on An. Another Suv?
I guess I go to Tucson get it done?

It was good in general but they take 3 hrs. More than what they tell me just to do alignment but that's ok I have extra car

Do not come here unless you want to waste your day. I have been coming here for years because it's close to my house but I don't understand what is the point of making an appointment and then having to wait hours before your car is even worked on for a simple oil change. Yes, it's a weekend and it gets busy but my question is how do they schedule appointments? If you schedule so much that you are back up and don't have a flow let the customer know you are booked don't over schedule people. Also, they always try upselling every little service even after I am clear in what I want. Also, saying they can't put a seat cover on my car's driver seat when it's a standard simple thing so your upholstery doesn't get dirty with oil and grease stains.

This review is on behalf of my mom. She had a very positive experience here when she needed a tire replacement.

Christian was the person who helped her out and went out of his way to deliver excellent service. They didn't have the tire in stock, so he ordered it and also installed it himself. This will definitely be her go to place for the future.

I really trust this place for my car maintenance! Very honest workers is what I have observe!

I called and made an appointment. When I drove there, I was told by an attendant that there was no record of my appointment.

I drove to another inspection location but they had no openings.

So I returned to this location, and a different attendant squeezed me in for the inspection and turned what would have been a one-star review into a three-star.

Call to confirm your appointment before driving there.

Staff is straightforward and professional. Bought full set of tires. Have had two road hazard issues and they took care of them quickly.

The head mechanic was very rude after I called them out about me having to wait to get an oil change when No one else was in the shop but when someone else came in after me, they took that person's car in immediately. Maybe b/c of the way I look as opposed to the way he (the other customer) looked! (This was the Firestone in North Hollywood on Laurel Cyn)