Firestone Complete Auto Care

Great place with good service.
However, it was overcharged for the oil change. The price has increased ridiculously from $66 to $120 in 6 months. They charged $88 for oil, which worth $30 on amazon. 200% markup.

They were very helpful in answering questions and understanding. I was trying to figure out the issue before taking my car in. They ran through a few different options, and if that didn't work, they would schedule me an appointment. I picked a time and date but canceled because one of the suggestions they made worked. Great staff, very friendly.

Dustin and the guys at Firestone completely took care of me. I had a Tire Rack installation with new wheels. They did a fantastic job. They were faster than they told me they would be and I highly recommend them.

Terrible customer service.dropped off my car for an oil change at noon - received no phone call, no update at all! Arrived at 6, right before closing to find out my car hadn’t even been touched! And again no phone call at all and all I got was a "sorry, we were just so busy". Wasted my entire Saturday!

Never even went in! They allow you to book a service then you call you and say don’t come in. Unfortunately, the system allows bookings for services that are not available. Will fix it!

Two issues. 1) I started hearing a noise back in April. Brought it for them to do a full inspection/diagnostic, they told me they took it for a drive and didn’t hear anything and that they check the whole car and everything looks good. Asked to drive the car with the technician and pointed out when I heard the noise and he told me it was normal. Decided to pay again and take it to another shop and they found the issue immediately.
Also, every time I come in for service they say I need to replace spark plugs which doesn’t make sense because I know I just got them replaced and I don’t drive my car a lot. So I had this other place check that too and they said the spark plugs are fine and I only need to replace every $50,000.00 miles.

Great staff and reliable for auto maintenance works! Have been here years all my auto repair and oil change, so far so good. Don't forget their monthly corporation coupons to save some extra money!

I've used Firestone for a long time, but after this experience, I have lost all trust in them. I took my car into this location on a Saturday for an oil change along with other maintenance services. Two days later, driving home from work, my car lost power, so I pulled over on the shoulder of the freeway. The tow driver noticed oil leaked everywhere and while he put my car on the tow bed, he mentioned my drain plug was missing. I told him I had just had the oil changed and he mentioned the technician most likely didn't tighten it properly. I immediately contacted Firestone to report what happened, and whoever I spoke to had absolutely no concern whatsoever and told me to drop it off to have it checked out the following morning. I will say, Patrick, was the only person who took accountability for any errors and apologized for all the trouble it caused me. So I'd like to give him a shout out for treating me like a person and expressing empathy. He got me a rental and I was comped for my troubles. Other than that, when my car was ready, I was told it couldn't have been their error and that some random person must have gotten under my car and taken it. What an absolute insult to my intelligence! If they had torqued it like they said they did, how could someone just twist it off, let alone there's not enough room under my car for someone to get under there like that! The absolute nerve. So for now on, I will take my business elsewhere.

Had a 9am appointment. They said they couldn't accommodate me for a week. System is all screwed up. Won't use service again!

Man, these people are awesome! I mean there was a long line, but I thru it QUICK! THEY WERE SO NICE! They were so kind! I'm never going to anywhere else!