Firestone Complete Auto Care

I have used the service of several Firestone Complete Auto Care store in the past and this is the best so far. I bought a new set of tires from this store and I could not be happier. After replacing the tires, they test drove the car, found that there is was still some vibration, rebalanced the tires and test drove it again. My rims are not the best, they are quite badly unbalanced but they managed to balance them perfectly. They run smooth as silk. The employees in this store are former Express Tire employees. They take their work seriously and I can see they aim to please. Good job guys.

Sandy was so friendly and helpful, and he kept me up to date with the progress throughout the morning. The service was so fast, and I had my car back by early afternoon with all new tires!

Very competent people. They could not fix my tire because the nail was too close to the edge but they handled it quickly and let me know. They also did not charge me for looking at it!

One star for being nice. One star for fixing the car. BUT. They charge 2.5 x the amount that other places do. Won't be going back.

Went in for an Alignment. The salesperson was super helpful. He said he would check if I needed one first. He got back after checking and said it was off. They were finished on time. This is the first time I have used this place. I will try them for other things. I will take my other car also soon.

There are two Firestone stores on Bernardo Center Drive. This used to be Express Tires. I am glad they still provide great services with the same staff.

I came in for my 6-month alignment. Since I was waiting there, they said they'd try to get it done first.

It was done in 30 minutes. Great service and staff as always.

Upfront and straight up service. No B's like other places. Service was attentive and precise.

The team was very professional. They checked my tires and gave me great advice on my options. I would recommend this location for sure if want car assistance.

Great service all around from Manager, Service Advisors and Technicians! Staff is very knowledgeable and efficient!

Friendly and knowledgeable staff, they were very accommodating on short notice as well. Definitely one of the best Firestone locations in north county.

We purchased four new tires for my vehicle earlier this year and paid for the alignment package. Car still wasn’t steering correctly so we asked them to do another alignment. We drove the car for one week and it seemed fine. Then the car sat while we were on vacation for one month. Came home and drove the car another week and now the rack and pinion completely blew. I don’t believe this shop has mechanics that understand how to do a proper wheel alignment. Also, when inspecting the vehicle the past two go-arounds, they should have noticed if the rack and pinion was leaking fluid or if there were issues because you cannot do a wheel alignment without working with the rack and pinion system.

My husband and I took our car here for an oil change and to get an overall look to find out if anything needed to be fixed.
We ended up also getting an alignment. The day after we had our service done the metal cover under the car fell while he was driving, making a screeching sound all the way home in the freeway. We are glad the metal didn't hit the tires or flew away causing an accident. When we checked it up we realized they didn't put some of the screws back when they removed the metal cover for the oil change. And the ones that they put back weren't placed properly (just half way in). So disappointed about this because workers are nice but the job was poorly done.

Got a tyre change as a nail got stuck and left it flat. Had a time crunch to leave the rental car back. Jay and Justin were outstanding. Got us in and on our way within minutes. Extremely thankful. They showed so much kindness and are incredibly wonderfully handsome gentlemen.

I got an alignment done here. They finished the work on time without trying to upsell other services. I had originally had an appointment at pepboys, but they refused to do the work, stating I needed other work done first. Little did they know I just had that work done. So i came here and got an even better price for lifetime alignment.

I have been to this Firestone several times and they have always been so helpful. They don’t try and upsell at all. Sandy and Barry are really awesome and they work with you. They are the only people I trust with my car

These guys are awesome! I brought my car to them a couple times with tire issues. They fixed it and didn't charge me for that. I asked them why and they said they didn't actually do anything. Yes, they were some minor issues and they didn't have to replace anything, but I know for sure they spent some time working on them. Thank you so much!

Whenever my truck needs any kind of work, I always come to this Firestone.

Sandy has been there for years, and he has always made sure we got the best deal we could. Pricing here is much more fair than alot of other places, and they make sure they get your vehicle done as quickly as possible. They replaced and installed a new battery for less than I would have paid for it at Autozone!

Always great and friendly service here.

Very disgruntled employees. The person who took my order didn't bother to enter my details, he just put my name as SAM, and put some generic address. When I returned to get my vehicle back, another guy was saying "we don't have you on our system! " Finally they retrieved my details using my phone number. He didn't bother to explain anything but gestured me to pay. I would not give business to these guys next time.