Firestone Complete Auto Care

I asked about high mileage oil change and they said I can drive 5000 miles with that. They changed the oil and I saw on the ticket information on the window shows 3000 miles. I asked why it is 3000 miles and they just changed the number to 5000! I really can drive 5000 miles with that, I asked and they said if you don't drive too fast and don't take break a lot! It depends! They supposed to check the tire rotation and air but they didn't.
I don't recommend this store at all.

I've been taking my Prius to the service center on Geary since moving to California in 2013. I've had nothing but fantastic service, and good experiences with the employees at the service center. I trust them to take care of my car and do it for a fair price.

So I was keeping from hitting a dog and my car suffered. I hit the curb so hard swerving that I flattened two tires and bent a rim. I would watch these guys. Told tire was busted but it wasn’t at all. Had to return to get the old tire and bent rim.
So I it back up and took it to another shop and expected to buy a rim and tire because my rim was bent. The guys at this other shop had me go back because the sensors were on in the car. I wonder why nobody explained this before I left. Now I did purchase one tire from them because one was flat. You would think they would know this but what got me was if they had a rim to match my car they would have sold me two tires and I only needed one. SMH

Came here with a busted tire and needed a new (cheap!) replacement. Andrew was professional, friendly, and super easy to communicate with and called me promptly when the work was completed. I can't say enough positive things about this place and my experiences here (and this is coming from someone who despises everything involving car maintenance). Customer for life!

Maybe guys are good and know what they are doing. I am not complaining on that. However, I had appointment at 4: 15 pm to change one tire and now is 6: 15 and I am still waiting. Next time I would think twice and probably would never come back. They don’t even bother to check on my car to find out how longer it will take.

All I needed was an oil chang. Two hours later at closing nothing was done. When I asked about my vehicle 30mins prior the clerk said it's not ready. What he should have said was - we haven't started. Then I could have left. When I say this to the clerk he just shrugs and says he wasn't the one who checked me in. What a missed opportunity for good customer service.

I went in to get a slow leak repaired and it only took about 45 minutes despite a number of walk ins like me trying to get a problem fixed before the end of the day.

Ran over something and tire was leaking air quickly. I called and put me on hold for 6 minutes. During this time I drove in. I asked if they could replace tire and they still had an hour left before closing. The guy said no and wait for another day while my tire was leaking. He was very rude with no customer service. I immediately called another tire shop close by and they helped me immediately. I dont recommend this place.

Fast and accommodating service but absolutely uncommunicative. Gave me no options (nor explanations) for which tire to purchase Just told me what I'd be buying and how much it would cost.

Convenient location and the manager is a decent fellow. Not inexpensive, but I think you're paying for the location.

I juat needed a battery and expected to have to leave my car. I was out in a little over 30 minutes and was a very pleasant experience

Cheap prices but not stocked with everything a tire shop should have.
Call ahead just to make sure you don't waste you're time.

Got a flat tire when I was in the area. They got me right in and replaced the tire quickly. I was only there for an hour. They were frendly and able to get me a cheep tire so I could get home.

I'm a long time & loyal customer of this location.
I brought my car in today for an engine/trans mount bushings appointment. Giovanni said that the parts had been ordered & that he the work should be completed within 1 - 2 hours. The work was completed within that time frame.
I have always found Kenneth, Giovanni & the entire staff to be very pleasant, professional & responsive.
I'm proud to be a lifetime customer of this location, as every experience had always been.pleasant.

Amazing service, very courteous, professional, no "attitude" and really fast. Simply best around here.

Came in for an oil change. Got an oil change.

Great price. They didn't try to get me to replace a bunch of things in my car that had been slightly used.

Went in there for tires - great service, super fast and friendly and good prices! They get 5 Stars from me:)

Quick and fast service, the only qualm I have is that they didn't call me to let me know when the tire was done being installed and their customer service wasn't the best either

Terrible service and bad communications. They will overcharge you and not tell you about all the hidden fees involved and other service charges. Find a reputable mechanic and go elsewhere.

This place sucks! If you have a car problem find a better place, trust me this is why they have a 3.4, should be lower!