Firestone Complete Auto Care

Absolutely terrible. The worst experience. Terrible customer service. I will never go here agian. They were trying to pull a fast one on multiple customers in there. It seem like every customer that came in had the same problem. Everyone had some kind of leak that they could not find I just paid $10 to check my ac. They went ahead and put freon in my car. When they told me they were going to charge $200 to put some dye and freon in the car. And when it run out then they will see where the leak is coming from and it will cost $1200 to fix. When I told them that is way to much they told me to have a set because they need to drain the freon they put in there. So I had to actually sit there and wait until they reverse the job they did. Therefore actually waisting the product. Sick. I will never return.

I was so pleased with this location! Great customer service. BJ had made my appointment the day so friendly and courteous. During my visit waiting, Danny explained everything in detail and made recommendations and suggestions to any service needed at the time. Im so happy i did it. Both very professional! I feel safer getting the maintenance done now. Very grateful they were open on a Sunday. Appreciate them giving up their Father's day! I will definitely go back for my next oil change and other services. Thank you!

Everything worked fine but went in for my routine alignment. They messed it up. Car now pulls to one side, steering wheel off center, and traction control alert on dashboard turned on due to how off the alignment was. Took it back turns out they didn't tighten some bolts and stuff got lose and bent. No apologies, no ownership of work, just a "well it wasn't me, we're not perfect" attitude. Warning lights still on, will have to take it to the dealership now.

Fantastic customer service. Great job done repairing my truck. All repairs explained in detail at the time of my estimate and also when I picked up my truck. My truck runs 100% better now.

Richard and his team at the Upland store are honest, professional, neat, and they do the job right the first time. I've been returning here for the past 3+ years and their work ethic has never changed, true professionals! I refer family and friends to this location, I'm glad they are there! I drive with confidence knowing that Richard and crew have got my back! Thanks Upland Firestone! All of you guys and gal!

BJ that's a sales manager. There is a fantastic person for a manager. I think he's great. He gives excellent service. He takes care of our seniors. I trust my car with bj at Firestone in Upland. The Montclair store is a terrible stair. The staff is bad the manager's bad, but the Upland store is fantastic. I think BJ's doing a perfect job. I give you that store and him a 10 plus. Good job, BJ.

Very friendly and helpful when we got there but the person who gave us our receipt had noted problems with the car and tires and said nothing about them and couldn't answer our questions when we called back.

Came in to have my massive flow sensor REPLACED now car is loud oh and my ac/HEATER doesnt work anymore but worked fine before i took it in, went back to adhere to that issue now no hwatwr check wngone light is on after 800 in repairs yea DONT COME HERE YOULL REGRET IT! A BUNCH OF MAN WOMEN!

If I didn't know any better I would have thought I was at my buddies garage, great atmosphere, extremely friendly staff, most importantly no pressure.

Great service. Richard, the manager, was wonderful. Kept me up to date on the status of my car. Very welcoming atmosphere. Very clean waiting area. Open on Sundays!

This is the only Firestone I will go to, even though I have one three blocks from my house this one is number 3 in the nation Richard runs a real professional repair shop here, you won't be disappointed.

Richard Qiuck runs that place like it should be. And he has an excellent crew that takes care of business.

No mechanic is perfect, but they generally do good, very quick work. The owner/manger seems to know what he's doing and is really good with customers. In my experience they usually don't recommend unnecessary work.

I’ve dealt with Firestone for very many years now and have always received five star service. Will recommend to anyone with any type of a car issue. Paid $10 for a full vehicle inspection and did not get a crazy amount of repairs totaling $10,000. Remember honesty is the key here guys in this company is honest.

I am changing my original review. I came into Firestone in the middle of being treated for cancer. Firestone sold me tires that would not last for my vehicle. They sold me 50K mile tires and I got less than 24K miles of use. I also bought the lifetime alignment and I have had my vehicle in for numerous checks, alignment and tire rotation. Not once did they rotate my tires as I had instructed. Now my tires are wearing from the inside. I was never told this was happening until they were severely worn and my only option was to buy new tires. When I spoke to the store manager Richard Quick he said that "He has two Lexus in his driveway and replaces the tires every 18K miles", so I proceeded to ask him why would they sell me 50K tires knowing full well they would not last? He did not have an answer other than I could buy another set. I have notified corporate about this and am awaiting their response. I have been taken advantage of. It would seem that they took the opportunity to charge me top dollar for all of the services I purchased and then failed to do any of the work that was required. I would not recommend Firestone. Save yourself: Money, time and aggravation. Don't give your hard earned money to Firestone. I would give them zero stars if that was an option.

I sent my mother in today for a basic oil change. They recommended she also changed her cabin filters and she agreed. Someone nonchalantly tells her she is leaking some fluids and she should go to the dealership and get it checked. Of course she is puzzled because she is old school and always checks her garage floor for leaking fluids, checks her fluids often and knows her vehicle. She drives the 1.5 miles back home to wait to talk to me about the dealership and now the car is overheating. A vehicle that NEVER overheated! She takes it back and no one could or would tell her what the issues is and how it was created. Richard the manager claims no responsibility for the issue I’m assuming they broke something that they can’t fix which is why the dealership referral instead of an honest answer.

DO NOT WASTE YOUR TIME AND MONEY HERE HUUUGE MISTAKE. They wanted to charge me $300 for a new battey so i put one in myself for $100. Needed new brake pads and they left my car worse than when i brought it in, i had to come back to have them fix their mistakes, absolute waste of time and money. Richard is a good liar with a smile, GET A SECOND OPINION. Youre welcome.

These guys are great. They don't charge an arm and a leg for services, they are open and honest with their customers. They also give good advice over the phone too. I've been taking both my vehicles there, and have never felt like I was being misled or over sold on something. I've worked with several of their technicians, and have never had a bad experience with any of them.

Ok so they close at 6pm. But is no people to check or work in you car after 3pm, they tell me techs don't want to stay and work Saturdays late. So why open in to 6pm.

I just call to tell them how much for the speed sensor for scion tc 2009 price?
He told me I don't know and i meed to check it by my self i told him ok i will come now
He told ok but it will coast you 100$
I told him I checked about the car in 2-3 shops and all of them told me it's the speed sensor
So i know what the car problem
He told me I don't know i need to check it by my self
In the end they just want you to pay the 100$ just for the obd scanner -_-
Its not a way to talk to the customer