First Pointe Management Group, Calabasas CA

Another ex-resident with unreturned or not itemized 21 days deposit instead sent a letter with $21,667 invoice! Well not only that, I second or third all the comments on them being an organized mess! I had an issue with my HVAC for almost a year they made me use it, even during the CA summer! They just replaced the small parts they can find even though I kept telling them (with three or four maintenance inquiries) something serious is not right, they said it is just old and boom! My system flooded the downstairs so of course now they had to change it when they also had to pay for the hotel of my downstairs’ neighbors. And, those downstairs neighbors left… here comes the new neighbors and new issue that never been addressed properly! These new neighbors had (probably still have) a dog that they made him poop on their patio and didn’t take the dog out for a walk. With my office not doing anything even with CA’s codes, I lived over an infested patio for over six months, again during CA summer! My apartment was not livable anymore, I got flies and bugs (which I also submitted maintenance inquiry for) It smelled horrible I couldn’t open any windows or doors. It even smelled inside since our apartments for direct summer sunlight starting at noon and that heat hitting the feces! No brainer, I complained and complained in writing, they “investigated” and said the apartment was very clean when they visited after giving them 24 hours notice! I get it, it is a requirement, but I kept sending them photos of the patio after that visit also! Result; I had enough and said I am done! We talked to the office and they said they are sorry this has not been resolved, they said they understand and it has to end like this… They agreed on all, they agreed on me involuntarily leaving my lease and apartment. I started to pack for a month and moved out before I left I asked “is there anything else I need to do, other than signing a forwarding address form” they said no. And guess why they made me sign that form? Not to send me a deposit check, yeah I have been naive, it was because to send me a letter saying I owe them $21,667! Now imagine a company that has over 61 properties, they clearly cannot manage and clearly do not care about making them “habitable” for their resident who paid her rent on time every month for three years even during COVID! This all goes back to them being an organized mess… or at this point maybe organized bullies! They made me live in an inhabitable apartment, they agreed me leaving on those terms and now they want me to pay for “breaking the lease” because in their words they “don’t break the lease” … Do not live in one of these properties, do not fall for it!

Would give -5 stars. All for profit not for care of the tenants on it's properties.

Do not go with this company, they never reply emails or pick up phone calls. We are having a leaking problem and they do not answer any emails or try to be helpful. It is a waste of time

As ex resident of one of their properties will say constant turnover in staff with inconsistent policies. Also don't address any concerns unless new tenant ready to write a check. My son suing them for failure to comply to deposit tenant law within 21 calendar days. Staff lied told him weekends don't count etc. Never reply to emails online nor phone calls. My interactions with employees just complained about underpaid and what an organized mess.

FPMG is a great company to work for with a generous benefits package. I am the kind of employee that is looking for a long term home, and this is the place I hope to call home forever. There are many employees with 10+ years seniority. People stay because it is a great place to work.

Over priced with old appliances and old break-easy vertical blinds. A dump!