FITNESS SF - Fillmore, San Francisco CA

Highly recommend to not join this gym. They involve in typical predatory practice of charging your money when you want your account frozen/cancelled. It's super easy to start a membership, but when you cancel, it's quite a hop, where you need to call customer service, get like 2 emails and what not.

Solid gym.
Pros: Spacious. Good pool. Plenty of squat racks. Sauna and clean locker room in general. Staff is helpful.
Cons: Some of the equipment is a bit old.

Rating 5 stars when factoring the price, it’s a good commercial gym.

Great gym. It has everything you could possible want including a swimming pool. The staff is polite and professional, the locker rooms are clean and taken care of. Other locations have classes as well, which is a huge plus.

Clean, quiet, and well maintained. Looks like they’d recently upgraded their lockers. Busy on the weekends.

I’ve been a member of Fitness SF for about six months and I go to this location 2-3x/week. For a mid-tier gym, it is pretty good. There is plenty of equipment, during peak hours you still are able to get access to your desired equipment and the amenities are relatively good. There are plenty of squat racks and a whole functional strength training area, in addition to traditional cardio and weightlifting equipment. On the amenities side, there are always plenty of towels, the locker room is nice, and we’ll equipped with a sauna and showers. They’re currently in the process of remodeling the locker rooms so they should be even better on the other side. While I don’t swim, it also has a pool, which seems relatively nice. My only complaint is the lack of a studio, which has led to few if any classes at this location. Overall I recommend this gym. My only hesitation giving it 5 stars is that this is not a luxury gym, and I have been to nicer, better apportioned mid-tier gyms.

Really great club. Convenient hours make it possible to get in that gym workout or lap swim when other local venues may be closed. Excellent staff, many thanks!

If you guys wanna apply membership here remember THEY DONT REFUNDS your money back. They said will refunds my money if i dont like it (membership 2 months). Be careful guys

This is a great gym lots of weights, cardio equipment, and even a pool! Love how clean everything is and that all the staff are super nice. Only feedback is to get more fresh air into the locker room and refresh the sauna (great amenity but it's kinda dingy)

Place is turning into a mess. Employees are decently nice besides the fact that they cannot solve any issue in house? Membership question? Email generic email. Login issues? Can’t fix it in house, have to email a generic email and you will never get a response - I’ve emailed 5 times. Now they’re asking members to bring their IDs as they can’t figure out their app issues - talked to the manager of a different location while he was working front desk. Who says it’s fair to ask every members to bring their IDs every single day because they can’t figure out their tech issues. Out of hand.

Facility: 3/5
Customer service: 3/5
Ability to solve issues: -5/5

Definitely won't recommend this place, my dad was robbed during workout, somebody broke into his locker and stole his wallet and other things.

This is one of the better Gyms in the city. Clean, attentive staff and great amenities like a super well maintained pool. Also the men's locker room boast a dry sauna.

It is a friendly place that has everything in the same place, wet area, weight area, functional area and parking. People who work on the site are extremely nice and will offer help if you need it.

FitnessSF has been my church for the last year. I switched from the Marin Fitness SF to Fillmore and I am really loving it. You can actually find a power rack and rarely have to wait for anything. On top of that the employees here really are chill and welcoming. Crystal has been extremely professional and patient in helping me trouble shoot the absurd number of times my card has bounced, and she has generally made the place feel like somewhere I want to keep coming back to.

The management stole me money!
I discover one day 1200$ debit on my card for 25 personal lessons I didn’t ask for. Unfortunately one week after the debit I get some medical problem and it keeps me on my bed for fews months and maybe more. I discover the debit during my convalescent and ask for a refund as I am not capable to walk and need to leave San Francisco.
They just answer: ”I can use it when I am back”, but I will never be back in San Francisco and I am stuck in bed for medical reasons. They just tell me: “ We have rules and we never do refund medical reason or not” and of course they never answer why they didn’t ask me before charging my card. They give me the email to the manager and he never answer after 4 months!
This is not respect! This is STEALLING!
Run away from this poor management! Do not leave your credit card number there!

I have been coming to this location, off and on, since it was the rundown Club One. Over time, this gym has found it’s stride and seems to always be leveling up. It’s been a good gym for me over the past 15 years.

Decent gym, but they've started requiring a liability waiver be signed on each visit. That's pretty unreasonable.

I have prepaid $800 directly to Fitness SF for training sessions. They have refused to refund unused sessions if I don't agree to this newly instituted policy.

Good location with nice amenities. The pool is a good addition and is kept in really good condition with high standards. Staff members are also really kind and approachable. Shoutout to Crystal for being patient with new membership for the group I came with!

My experience at the Fillmore Center over the past year has been better than ever before. A great deal of that is due to your stellar employee Crystal Bree. I have had two rather complicated issue which she helped me solve beautifully. Crystal has that rare combination of superb communication skills, empathetic yet respectful manner, masterful problem solving and focus with conscientious follow through. Who could ask for more? And so rare.

Great facilities with a decent number of squat racks and a wide variety of equipment. There's a swimming pool here. The staff are nice, too! The only thing is that things aren't the most clean and some of the equipment is a bit old. Everything works fine, though.