Five Star Auto Care

I've been with this company for many years and they've always treated me like family I take my car and get the oil checked on it quite a bit and Sam comes out and checks with no problem I'm very I'm very comfortable with them and they take time to let you know what's going on with your vehicle or my vehicle that's awesome and I will continue to take my vehicle there. Thank you again five star.

This shop was so amazing and helpful. Purchased a used vehicle and had some unknown issues right from the start, they got me back on the streets in no time. Well worth the drive from Sacramento to find good service, knowledgeable staff, and someone you can trust.

What went well:
- Got me in for a same-day appointment
- Did the oil change at a very reasonable price
- Checked belts, caught an oil leak issue, advised on next steps
- Gave me a written estimate up front, and stuck to it

What didn't go so well:
- Asked for a code scan related to my prius's red "exclamation mark of death". This nearly turned into a $150 charge. When I asked about it, they told me that a basic code scan would be free, but that figuring out if the battery was the issue would cost that much. They didn't think that the difference was something worth discussing, they just handed me the bill and expected me to sign it. We scratched the charge off and they scanned the codes.
- Told me the rear brake pads were low and needed replacing. Called another mechanic about this for a follow-up appointment, and they just laughed and told me, with how slowly prius brakes wear, that much pad would last a long long time. I both trust the latter mechanic more and this meshes better with what other mechanics have told me.
- Rushed me through the appointment setup, didn't ask any questions (including about the $150 charge for what I thought would be a basic code check). I would've been fine punting to another day if they were squeezing me in and didn't really have time for me, but instead I felt ignored like they didn't think I'd care how much they charged. I did actually have some other minor things I wanted done, but given how they were treating me in the office, I didn't want to deal with asking them for anything extra.
- Used conventional oil instead of synthetic, and didn't bother asking me. Previous oil was synthetic, and every mechanic I've talked to has recommended that. I can only take this as an effort to keep price down (they pass the oil cost straight through on the bill, I don't feel ripped off), but I wish they would've asked or at least stuck with the superior product.it's only a few bucks different overall.
- Online appointment setup didn't work. That's fine, no other shop I saw had online appointments as an option.but if you're going to offer it, it'd be nice if it worked.

My Check engine light came on and my car was running rough. I Brought it to five star and they informed me that it was a bad coil. My current warranty was trying to say that the part was not covered due to it being a wearable part, however with the many thanks to Samantha she was able to get the to cover the part and all I had to do was pay for the labor of another part that was not covered. In all I am glad to know there are honest and fair auto shops like Five Star. I now have a new shop I will take my cars to knowing that they have my best interest.

Thanks again Sam & Team!

You can always depend on Samantha and the owner to be up front and honest and give you the best service ever so grateful I found you Samantha!

Going to Five Star Auto for over 10 years at least once a year is like seeing an old friend. Always very friendly, reasonably priced, honest and the good job they do keeps my old vehicle on the road. Never any judgment on my not so neat interior and on occasion they have helped me get get to and from the shop. I always recommend 5 Star Auto. Taco Tree and Tractor Supply close by so if I decide to wait there, there's something to do, and something to eat

Had the control arm replaced in record time of any shop ever. Dropped my car off on a Monday late morning, and it was ready by 5 the same day! Excellent service & a fair price.