Floor & Decor, Oxnard CA

Nice big selection of products. I've shopped online for delivery, had phone orders and shopped in person; all great experiences. I've been to the Woodland Hills and Oxnard locations-I prefer Oxnard.

Don't get me wrong there inventory for tile is amazing and to die for! With great deals and prices all year round just wish they had more tools for the right job

Employees were very helpful and knowledgeable. The selection of materials was outstanding, and prices were very reasonable.

When we walked into the Oxnard store, we had already been searching online for weeks for the floors we wanted. To our complete surprise, they had exactly what we wanted, and it was on sale! To top it off, the staff were knowledgeable and very friendly. We were helped by JJ, who took great care of us! Exceptional experience all around. The Oxnard store is very well organized.

Large supplier of tile, marble and other flooring. Often have nice tile on sale (e.g. $2.60 sqft.). Sells larger sheets of marble and tile up to 10'.

*Update*

I emailed back and forth with corporate and then James called us again for an 'apology. ' James was unable to provide any reasonable explanation for why he sent us an invoice for double the amount we was quoted for by Maeve ($238) for white-glove. He just said that's the cost of transport. I guess transport doubled in a few hours?

He couldn't explain why they couldn't invoice us the first time which caused us to be on the phone with the e-commerce line for close to an hour. If he's the best Floor and Decor has, they need to hire better people.

*Original Review*

Dealing with the Oxnard store has to be one of the worst customer experiences I have had to go through over the past decade. This includes experiences in Asia and Europe which usually don’t have as high customer service standards as the US. We visited the store many times over the space of a few months, had a design consultation, etc.and chose our tiles. We put in the online order as we were too buys to drive to Oxnard (order number 04867580) and spoke to a customer service representative, Maeve (, who told me that putting the tiles into the garage (listed as 1st threshold on their site) would be an extra $238 for white glove service and we would need to contact the main customer service line to pay. We spent an hour on the phone with the main office as Oxnard hadn’t provided them with information on the fee. We then got a nice person as head office, Trey, who spoke to his manager, spoke to Oxnard and confirmed that 1st threshold, did not in fact require an extra fee as the garage was next to the drop-off location. After about 30 minutes, I got a call from the Oxnard branch with a ‘manager’ called James on the line. He was pretty angry and telling me that I had to in fact pay the extra fee, that head office shouldn’t have made that call, etc. Even though they spoke to Oxnard. He then gave us some nonsensical story about how 1st threshold doesn’t mean anything and the only option was white glove and the truck driver wouldn’t do 1st threshold, etc. I say nonsensical because 1st threshold is clearly listed on the website. What was odd was that he was angry at us, even though we had literally tried to pay Floor and Decor three times for this extra fee. James then sent us an invoice for $536, more than double what Maeve told us and that we tried to pay to the head office. If it wasn’t from the customer care email, I would have thought it was a scam email. In fact, given our previous interactions with James, it still seems like a scam email since the amount was not the previously quoted amount and more than double that. I ended up canceling the order and going to Simi Valley Tile and Marble. Friendly customer service and in and out in about 45 minutes and the owner said he would drop the tiles off in our garage for a nominal fee. Floor and Decor lost around a 5k sale because of James’ incompetence and duplicity (check the other poor reviews to see his name coming up multiple times). Don’t do business with Oxnard, you’ll be sorely disappointed.

JJ Jaegge-Saunders did a great job helping me pick out my tile. I made an appointment and she made the process very easy. I was so overwhelmed but through my convaluted explanation of what I wanted she directed me to the right choices. Thank you.

Jamar was excellent! He was friendly and helped us pick bathroom flooring quick. GIVE THIS MAN A RAISE!