Folsom Buick GMC

Worth the drive their no pressure sales and you might buy a car just based on their customer service. I will always go their.talk to Alex, Steve or Jay and finance manager Michael saved up some money as well.overall great people excellent service

Wound up being my phone not the charger in my truck my new truck but they went out of their way to check and recheck just to make sure, very friendly and customer oriented I will definitely be using this dealership for all my services.

It was an average experience. Purchasing a new car is never very "fun" but I had to give this dealership only 3 stars for two reasons: 1) the sales person I worked with mumbled something under his breath when I was saying that I maybe needed a day to think about the purchase. I did not appreciate this as it is a LOT of money and I should be given time to think about the purchase if I feel I need it. And 2) the finance person that I worked with made me feel guilty (and maybe even a bit stupid) for not purchasing the extended warranty. He was saying that something WILL happen within the first 3 years and I'll have to pay out of pocket for this. For one, I don't know why you're insisting something is going to be wrong with the truck? Are you selling me a bad product? And for two, again it's extra money and it's my decision so I should not be made to feel any type of way about politely declining it.

Other than that, the experience was average as far as purchasing a car goes and it doesn't mean I would say "don't go to that dealership" to someone. I'd probably mention these two instances but at the end of the day I got a good deal on my truck and that's what I was looking for.

I brought my GMC truck in for a LOF with a 9: 30 A. M.appointment. At 10: 30 I went to see if it was ready and discovered that they had not started on the LOF. I went to the service manager to find out why not and was rudely told that an appointment was just to talk to the service representative not the time they would start the work. I am 73 years old and I have never heard anything like this before. The manager told me that this is his 6th dealership and it is always this way. Maybe this is why it is his 6th? Especially if he is always so rude.

They all gave me personal attention, kept me in the loop with what they were doing and doing for me. All very nice gentlemen!

Very professional service I appreciate it and super respectful staffs.
Be blessed guys!

This place gets zero stars from me. I drive my car in on a Thursday to service my check engine light. They flashed my system for 219, and then immediately, when I got home, the light came back on. Drove my car back in Monday and had to tow my car out. They blew my fuse box and tried to say my water pump was bad with no leakage. They said my car was smoking from the battery, and you can see the freshly melted plastic. They tried to blame it all on me, but I drove my car in.no smoke no leaking, just a light, and towed it out non drivable. Unless your car is under warranty, I wouldn't recommend this place. The mechanic that touched my car didn't even speak with me. Terrible service and this will not be the last they hear from me about my car and what they did.

I purchase a vehicle and was told I will receive something and never did. My husband told me the alarm that was purchase was no good and a waste of over $1,000.00

They had a dealer mark up of thousands of dollars and gave little to no after purchase support. I purchased a factory dash camera system off the gmc accessories website that I was wanting to install myself but decided due to time to have it dealer installed. I called the service department and asked how much they said they would honor the install price on the website ($186), I gave them part numbers and everything. I made an appointment and waited 2 hours before they came and told me they wanted to charge me $1000 to install it. I asked why they didn't tell me that when I made the appointment and gave the part numbers. I talked to the service department manager and he pretty much told me to pound sand and that I was trying to game the system. I then talked to Marty my original sales person and he talked the general manager of the dealership and told me the general manager was going to give me a call. Well it's now been over 5 days and still no call. I will be sharing my experiences with everyone. You'd figure if they hit you with a dealer mark up they would be motivated to give good service, guess again. I will not be going there again or I may not even purchase a GM product again. I have purchased 3 domestic company vehicles and 3 Japanese vehicles and it is a night and day difference between the costumer service. Japanese dealerships treat you so much better. I purchased a Honda within a couple months of buying the GMC and the Honda didn't have a dealer mark up. I will not be buying domestic cars again.

Update 06/28/2023

Still have yet to hear anything. They even responded to this review that they would look into this about a week ago and still have not heard anything. They continue show they lack professionalism and don't care about their customers.

Update 07/16/2023

They continue to say they they will look into this (2x) and still nothing. They continue to prove they will not do what they say and lack professionalism.

Update 8/12/2023

Still nothing!

I live in the Bay Area, but bought my truck at folsom GMC last year. I've already had the check engine light come on. I Took it to the dealer where I live. I made an appointment for them to check it out but there were two weeks out, so I made it. When I brought it in they've had for over a week and didn't fix any of the problems, there were still 3 trucks ahead of mine. So I Decided to make an appointment with Folsom GMC where i originally purchased the truck and they took care of all the issues it had in a 1/2 day. Great service! I'll be coming back! Thank you Folsom GMC

My wife and I brought our 2020 Buick Encore in for an oil change. We had an appointment at 10 a.m. We dropped it off at 9: 30, device department told us they would call us when it's done. At 12: 30 after no phone call we went back. When the female sevice person saw us her greeting was, "I didn't call you! " The car was in the same place, as were the others for three hours. When my wife inquired, the female service person blew it off. The male service person stared at his feet. Finally I asked for the keys. The the male said after the coworker left, "she should have called to say it was late. " Wow, great team work Buick Service Dept. This was on a Saturday. Monday, I spoke to the General Manager, Richard Burcina. When I told him the story, he was very apologetic. Took my number, gave me his card and with a hearty handshake "PROMISED" he would get back tome and make it right. It's been a week.nothing.it's no wonder you're service department is rotten. Attitude reflects leadership. We won't be back.

Made an appointment.
Accepted on time.
Had coffee and took a nap in waiting room.
All is well

Car still has not been repaired after taking my money, I have been repeatedly lied too and concerns dismissed.

I have ALWAYS had great service and support from the service team and appreciate all of them, from the service techs (Guy, Luis) to the writers and leadership (Ed, Dave, Butch, Tina). They treat my old war horse 2003 Yukon XL like it's a late model vehicle. Great service and support has kept me loyal to GMC since my original purchase in 2003!

Very friendly staff. They helped me order my first new car and I just love it. Will definitely continue doing business with them.

Amber was great with taking my order and finance personnel was really good. Transaction was rapid and I was on my way in my new truck

Can not say enough about this place.
We bot our first 2007 Tahoe with all the bells & whistles that my wife wanted.
When it was time to trade that in, our friend BILLY made us a deal we couldn't refuse. Let's just say, I LOVE MY GMC Sierra 4x4
Thank You, Mr. Billy & Folsom Buick GMC
Service is TOP NOTCH. My regular maintenance has all been there.
Had a few issues that were taken care of, at no cost to me.
Now we're rockin a CLEAN
2017 Chevrolet, Silverado 4x4 Special Addition on 33's. W/ other useful amenities, Sweet ride. We love it.
Again we went with the warranty. Once again, glad we did.
View repairs were needed. $2000 plus
Can we say "whew", saved by warranty?
100$ deductible.
Thank you, Folsom GMC.
We might even go for the extended warranty.
Very Happy & highly recommended it.
- B & J
Carmona

The customer service was outstanding! Everyone from sales to the finance team were very professional. We are very pleased with the dealership.

There is one gentleman that you have working in service that always remembers me and goes above and beyond