FranConnect, Carlsbad CA

Olin was great getting me hooked up with my PPC campaign. He was very knowledgeable and helpful getting me off the ground. He even discounted my start up fee to get the ball rolling. I would highly Recommend Process Peak.

Olin provided me a systematic understanding of my current state of the business which resulted in a clear understanding of where improvements are needed to better promote my business. The presentation was done with clarity and pointed to my specific needs. Very productive and helpful to establish a plan of action for the near future.

Process Peak provides a high level of service to its customers. Communication is key in business, and they have been consistent, prompt, and pertinent in their interactions thus far. Olin was knowledgeable and walked us through each step patiently. Each of the team members we have dealt with has been willing to communicate at our convenience and in a manner most agreeable to us. They are optimizing our social presence online, and have been willing to take on the headaches of multiple erroneous social presences.

I had the pleasure of speaking with Olin on Dec 11,2015. He was very helpful, pleasant and most of all very patient as I had a lot of questions! Speaking with Olin gave me a better perspective of growing Griswold Home Care of Melbourne, FL in 2016!

Olin was knowlegeable and provided guidance and information to ensure social media and PPC campaigns help to grow my business! He was a pleasure to work with!

Process Peak has a great offering of Social Media and PPC consulting services. I found Olin Tichy to be very helpful today on our phone call.

Olin explained the features of the software very well. He also gave us solutions in areas where we may need some improvement. GREAT job!

We just cancelled our service with Process Peak after being with them for four months and not showing up on google searches. We were paying a lot of money for SEO but haven't noticed a difference since signing up for them. Lots of promises but no monitoring and no results. As it turns out, our google+ page wasn't even verified and we weren't showing up on any of the searches unless we googled our business word for word.

I can't recommend these guys. They didn't deliver what they promised. They get you to write an amazing review right after you sign up with them (which is very clever way to get lots of positive reviews) but they don't actually make the difference they promised. How many reviews are from people who have tested and loved the service? I'd have to look hard to find any.

12/1/2015
I spoke with Olin, from Process Peak, today and we had a long conversation about what we could have done differently to see the results we were hoping for through their service. I realize that I had a few misunderstandings and misconceptions that skewed my expectations. By communicating with them earlier, those misunderstandings may have been resolved and lead to better SEO.

It's no small thing for a small business to pay the price equal to a small car payment each month for SEO. Process Peak has hundreds of clients, but it would be really great for them to have some sort of monitoring system in place so that some of us small, inexperienced business owners don't get looked over in spite of ourselves. That's why we pay the experts. For the price, I do expect a certain amount of attention and results. The impression I had when signing up for Process Peak was that after a few months, because we understood results take time, our business would be found on google search for the areas we service. We weren't showing up like we expected, which may have been helped if we were monitoring our own business on google.

Since cancelling with Process Peak, I have been learning about and working our SEO myself. Though, I have started to see some of the positive results I was hoping for, it has taken a whole lot of time and effort to learn and implement all of it. With that said, I can see some value in business owners being able to call Process Peak up and have them do the SEO for them so they can focus on other business details.

If I have any advice for new businesses getting started with Process Peak it would be to keep in communication with them. They give you a great initial consultation but it's a flood of information that may be difficult for new comers to retain. With Process Peaks vast clientele, It will be up to you, as the business owner, to periodically monitor your situation and contact Process Peak for advise and with any questions you have about optimizing your experience and SEO. I wish I would have contacted them and asked questions when I took over the marketing for our business a month ago. Who knows, maybe we would have seen better results.

Olin and I also spoke about possibly implementing an automatic email system. This way they could give advise to their vast customer base on ways to succeed and properly use the services offered by Process Peak. It would provide information for inexperienced business owners, such as myself, to stay informed and learn on more of a drip system then from the end of a fire hose. It's not a fix all but for those who read their emails it would help.

With all this said, I changed my review from one star to three because I believe that Process Peak is putting effort toward customer satisfaction. In spite of my earlier negative experience, I can see those efforts.

Olin was very helpful in setting up our specific program for our The Little Gym location. We didn't need a "package deal" as was proposed, because we do most of our social media in house and we do well with that. However, he was able to come up with a plan that will fit our needs. Now, I hope to see a jump in our business in the New Year since signing on with them. Stay tuned for the results.