Fred Loya Insurance, Fontana CA

They don't help you when you get in an accident but their good to charge you the insurance payment

If I could put less than one star I would do it with great pleasure. Sofia attended me and she was not very pleasant. I felt cheated, he gave me a sheet to put those who live with me and he gave me to put my brother and then he excluded him and told me that if I wanted to I had to pay for him, obviously I won't do it because he doesn't have to drive my car, but I didn't like their way of excluding. In addition, the man who took me with them just to accompany me was also excluded. I always asked him if the data was confidential and he said yes and it is not really true. Now they used my information to exclude. The way he treated me was not right and to top it off I noticed that if I didn't like it I could cancel. They do not respect the client, they do not value us. They only think of themselves. The girl did not like my claim and I saw how her face turned red and her hands trembled. She knew that she had done wrong

The worst thing is, the old woman who gave us very bad customer service, there was a paper that said, write down everyone who lives in her house, and she told my mother to write down there those who did not live in her house and if not I wrote them down, I couldn't open my policy with them.very pushy

Fred Loya is the worst overall. They are just there for the money but when you have an accident they never help. I went into this office for the same reason because I was tired of them and just wanted to cancel. The Customer Service was the worse! Two ladies that try helping me, had no clue what to do because they called their manager about 10 times, every time she called was to ask me for another thing different than the first time. The manager didn’t want to talk to me on the phone, but called my husband to tell him I couldn’t cancel our policy after all the trouble she made me go through. At the end nothing was resolved, I wasted an hour of my time and had a horrible experience. Please do your self a favor DONOT get Fred Loya is the worse.

Not gd I don't like that we can to longer pay with cash cuz it has made it very hard for me to pay now befor I was happy with it but not no more so looking around for a different one