Fremont Chrysler Dodge Jeep Ram, Newark CA

Today, service advisor refused to to honor a (0.8 hrs) repair per service bulletin under lifetime coverage warranty.

I traded my Jeep and leased another Jeep. My deal was not easy but I got what I wanted. Christian was the sales person who went above and beyond to help me through the process. The whole team effort between Sly and Alejandro assured me they had the best deal. They certainly followed through and blew away the 3 other Chrysler Jeep dealerships. There was no game, no hassle and they were very up front. If they don’t have the car they will find one for you. I was completely amazed by the team effort. I drove off a happy customer. I will be referring them all my friends and family.

What a great experience I had at dodge Aaron was great and the whole team made the experience buying my car outstanding I would highly recommend them.

I'm incredibly grateful to the dealership team for making my car purchase so easy and comfortable. Special thanks to Richard for delivering my car—I'm thrilled with my purchase!

I have only had to deal with this dealership two times and both were an absolute nightmare. I would never recommend anyone visit or deal with this dealership, especially woman. I am a single woman with career in refinery operations, so I am no expert in cars but nor am I stupid. I am also a very respectful, professional and kind person when working with others. My first time dealing with this dealership was when I purchased my car and the man I worked with was horrible and his behaviors were sickening. He wouldn’t listen to me, ignored what I was saying or asking, talked over me, and treated me like I was stupid. I am use to being treated bad because I have always worked in an all male industry, but this was a whole new level of disgust. More recently I had to bring my car to their service department because it was leaking oil, and they were trying to take extreme advantage of me. It made me, my family and friends sick. First, their customer service was horrible. There was no place to park so I parked up front in their parking lot. When i walked in they told me they wouldn’t talk to me until I moved my car but there was no space free and their drive in was blocked and full. Then when I finally was able to get a spot i walked back into the desk and they told me they would not help me unless I was standing by my car. So I went and stood by my car and proceeded to wait 30min before being acknowledged. Then after they inspected my car they were trying to take extreme advantage of me. My male friend, who is a mechanic of 30+ years, called asking them about the same exact services they were telling me I needed but they told him it was 150 vs 500+ for me. They also were going to charge me $1500k for services and parts that cost a third of that normally. When I presented that pricing information to multiple friends of mine who were all mechanics they were disgusted. DO NOT GO HERE AT ALL COST IF YOU ARE A WOMAN ALONE.

Mark and Alex were great. I’m 22 and they helped me get a brand new Dodge Challenger. Highly recommend Fremont CDJR

My wife and I were very pleased with our experience at the dealership. Cris was knowledgeable and communication was in a relaxed manner. We chose to finance our vehicle and got an excellent rate. The finance paperwork only took about 20 minutes and everything was well- explained to us. We plan to go again soon when we get my wife a new car.

Highly recommend! Great experience purchasing a car with them. Very professional, knowledgeable, courteous and helping staff. I called Fremont chrysler after deal fell through with Stevens Creek and Sunnyvale Chrysler dealerships, and within 2 hrs of the call I drove off with my Pacifica Hybrid. Unlike the other dealerships they were upfront and transparent on the pricing, whereas both the aforementioned dealerships mentioned different prices when I test drove and when I am ready to buy.

Ask for Juan from sales, I worked with him. And Alex and John (Finance) were quite helpful as well.

It was a great experience buying a car from Fremont Chrysler. Mark was very helpful & guided us through out the process. He was patient, answered all our queries & never pushed for a sale. Both Alex & Mark were excellent and I would recommend working with them.

Great customer service I was helped by mark wonderful salesman I can say I’m very pleased.

Amazing customer service. I came into the dealership by appointment and I was immediately greeted by a salesman named Mark. Regardless of me being late, he was very courteous to me and my family. Mark went above and beyond by helping me find a car that I actually liked. He was super patient and understanding when I was being indecisive. I was impressed of it being an easy process. While waiting for my approval, I was also introduced to Alex. He explained everything very well to my Spanish speaking parents. Overall, we had an amazing experience and I would definitely recommend anyone purchasing their vehicles from this dealership.

Service department (Melinda Williams) My first impression from her should've told me to turn away. She didn't seem happy and just plain miserable. I went here because of the reviews, they were not welcoming and the communication is horrible. She didn't mention I would be without a car for a week and it takes 4 days for a window to come. One week passes and I call on Monday because I'm left without any explanation to what's happening. She never ordered the part and blames my insurance to cover herself for the delay. The service manager of course covers her and makes an excuse for the delay that it's COVID that it normally takes longer. Buying a car could be a nice experience from this location until you take it in for service anywhere in the bay area. Be prepared to pay a diagnostics fee on top of your problem with no loaner

Fremont store is a great place to purchase the car I needed.once back in 2004 I purchased my first Chrysler Pacifica and now again 2023 another Chrysler Pacifica.

I purchased a 2015 QX60 here and I was assisted by Jacqueline Segura throughout the whole process, and the customer service was the best. She was very helpful and informative, it helped me as first-time car buyer to understand how things work. Although after a few days of having the car, it started to show an electrical issue, the dealership offered to get it checked out free of charge. I would recommend this place to first-time car buyers.

The employees are super nice and very helpful. They made my dream to own a Jeep Wrangler happen and the whole transaction went smooth. They will work with you no matter what your budget is. Mark, who is only there for 2 weeks, was fun and patient with me as it took me more than an hour to pick a car. I love my Wrangler and BIG THANKS to everyone.

I have been coming here every 3 months for about 3 years for regular service to my vehicle, however during my last visit in June I noticed a significant change for the better! The waiting area has been updated and the service staff were more efficient in providing services than ever before! Thank you, Mr. Mason for the improvements!

Ask for Mark & Alex! They were very professional & are great with communication. They go the extra mile to help and make a deal work for you.