Frontier, Elk Grove CA

This has been the ABSOLUTE WORST experience I have ever had with a service provider. I have provided my SSN and credit card information TWICE now. Each time their reps say that their "system has crashed" and tells me they will reach back out to schedule an order for service installation. TWICE it has not happened, and now for a THIRD time I have called back and no one seems to know where my information has gone. This looks like a giant scam and it is an utter shame that Frontier is the dealer of fiber internet in the area.

I wish I could make it zero stars. This company is the absolute worst company that ever existed. I’ve had this service in Elk Grove for 50 years and they are pure evil. Told me they have a monopoly on the area and I am at their mercy. I get 1 mbps internet speed. Yes, that’s right, 1 lousy megabyte per second. I’m in the city but no fiber or cable here. They do not care about anyone but overpricing you and over promising. It’s disgusting they can go on abusing their customers

THE WORST COMPANY EVER! Their service absolutely SUCKS. Internet is Constantly down! Takes them Weeks to fix. Prices keep going up, services keep going Down. High speed? What a BIG Joke! When you call to complain, you get no response. 5 gigs? No. Constantly comes in as 3 gigs, but they Never fix it, Never! This company is a joke.