Furniture Direct, Fremont CA

It's not a good police at all there is no respect and no customer service I was trying to buy my furniture from here and the Google app is showing is open until 8 pm. I was arrived at 6: 30 I was trying to check all the sofa from the back and the guy was close the store on me and I forgot my phone on my car the call emergency I don't know why and how the clothes store before the closing time and he saw me I will keep watching everything to figure out which one I want and you are as close as store on me and just leave I was super scared and that's not fair I'm not going to come back again on this location no respect no customer service

I purchased some furniture here, because they said they have stocks in warehouse. But I am waiting for my order for almost two month. I called so many times to ask delivery ASAP, but the store said they will call me back after checking the available delivery date and they never gave me a call back. Don't trust this store. You will waste your time.

Excellent customer service, great product and quality of furniture, price is very competitive, sale person Christine is very nice, they provide free shipping and all furniture are additional 20% off promotion.

Sunny at the Fremont store has been very helpful throughout the furniture process and delivery. The store has many furniture catalogs and can check availability/status pretty fast. They helped me put together and order well priced, stylish, good quality furniture for 3 rooms. The delivery guys were polite and quick in assembling all pieces to my liking. The delivery guys even gave me good tips on mattress choices, box spring options, fabric care, and even style recommendations. I did have to wait a little longer for some items to arrive and I’m still waiting for few more, but given covid-19 times and issues, it’s possible the delivery delays aren’t in the stores control. What counts more is that Sunny did his very best to right the issue and make up for the inconvenience. Their customer service and effort to make up the delays was outstanding and extraordinary, they really went beyond in giving me some peace and establishing great relationship. I would definitely buy more furniture again from sunny in Fremont and recommend others to buy from here too.

Don't order from here unless you want your time wasted. I was told that everything I wanted was in stock and that it'd be delivered this past Sunday. I waited all day Sunday and never got a call from anyone. I called the number provided in the email I received at almost 2 PM. I believe I spoke to Son. I was told that my items were picked up by the truck driver and that he should have called me for an approximate delivery time. Son said he would call me back after contacting the driver. About an hr later he called and said that he couldn't get ahold of the driver, but would try again on Monday and call me back. It's now midday Thursday and I still haven't heard from anyone. I've left voicemails and sent an email. This experience has been very unprofessional. I figured that I had nothing to lose since I chose the pay in cash option, but it's been a complete waste of my time. I could have used this time to look elsewhere.

I had a very good experience at Furniture Direct especially with Sunny, I had a problem with the table that came with the set but Sunny promptly replaced it and delivered as promised on time.
I would highly recommend this place, very nice and courteous delivery people, overall extremely satisfied.

Ordered a bed frame via Let Go though them over 2 weeks ago. Thia was supposed to be delivered last Saturday between 3-5 I messaged them and no response. Finally I had to leave and they called me at 630 smh.

I gave them a 2nd chance to deliver yesterday and again no delivery. They never responded to my messages last night. Absolutely terrible and just wasted my time. I would not recomend, you're better off ordering from Amazon