GameStop, Highland CA

Why have a phone? It's NEVER answered! Not just this location, either. I called the three closest to my home, and not one location answered. Can you believe that? Not one. I thought maybe there's a game that came out I don't know about, and it's super busy, so they can't answer. Not at all, I went into the store to see two employees just chillin' behind the counter talking. Didn't pause to greet me, the only customer in the store. I proceeded to wait at the register for maybe 5 minutes or more until I'm helped. I'm not complaining for 5 mins. I can wait it was just super awkward, and I didn't want to be rude and cut them off, but jeez I'm the only person here and it's not like they didn't see me. It was weird. Not going back.

This place used be great for customer service and there never was a time where I didn't walk out buying something till today. The girl with bullring in her face is the has the worst additude ever. Today I walked in and see she was working and walked right on out. I will not be buying another item from gamestop still this situation is taken care. She is by far the worst individual I've ever dealt with in any retail store. I'd advise staying away from this location unless Vince or someone else is working. I wish I could give less than 1 star.

Drove an hour to get there on 8/5 at 8: 15pm and they had already closed. They are suppose to be open until 9pm. Very disappointed!

This location is amazing! We were helped by Glen, and let me just say his customer service is on point! He was so helpful and answered all 100 questions we had and looked up the best deals for us. He was very patient and very professional. This is the type of employee that makes a business recognizable.

Favorite game stop all the dudes are really helpful! Come here for all my sons games and mine! Last week I went for a game and it was closed to to a broke boy robbing the kids who work in the store so I couldn’t get my son the game he wanted, I hope they’d kids who work there are all okay!

Growing up always like GameStop and it seem cool going in and out to get stuff but as time goes on, I noticed that they don’t have a lot of good stuff no more. You’ll be lucky to even find a used game at a good price. I took my Xbox S with brand new controllers and like 3 games and they only game me $55 and after telling me they need to send it to there warehouse they gave me $35. It’s just not the same no more maybe they should start rethinking on the next step.

I was pleased with the customer service. I was buying a remote control for my Xbox and lectra helped me renew my rewards so that I may save big bucks on my purchase. Another satisfied customer.