Gateway Medical Group of San Diego
| Address | 752 Medical Center Ct UNIT 210, Chula Vista, CA, United States | ||||||||||
| Phone | +1 619-656-0206 | ||||||||||
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| Website | www.gatewaymedicalgroupsd.com | ||||||||||
| Categories | Medical Clinic, Family Practice Physician, Pediatrician | ||||||||||
| Rating | 2.5 6 reviews | ||||||||||
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Gateway Medical Group of San Diego reviews
6 It is so hard to get in contact with this place, referral coordinador never available. On my last appointment they were supposed to send the request for blood studies to the laboratory office and never did so I missed that appointment.
Not reliable at all
This is the worst experience with a clinic. I have been trying to reach out the referral coordinator for almost two months and I always get the answer machine to tell me that the coordinator either away from her office or busy with another patient. I left a voice message for her every time I called her and there is no response till this moment.
. Staff is always very friendly and helpful. At least a day notice for appt. Dr. Tess Macasadia is my physician. Got my BP regulated for the first time in years. Pro active on all my health needs. Makes getting referrals a snap. PA. Michelle is super helpful. Great Facility. Great Doctors
I have been leaving messages for my doctor thru his assistant and 24 hours have lapsed and still never heard from them. Neither have they informed me on the results of my X-rays and unltrasound. Am very disappointed.
This place is the most lousy group I have ever been to. Most of the time, they won't pick up the phone to schedule an appointment nor will they call you back "within 24 hours" if at all. Dr. Mondragon is a decent PCP, but I have gone weeks waiting to get a referral in to a Urologist, however, a simple fax to get things going is all that is needed. In total its been 4 weeks to fix a simple problem waiting 1 week between getting an appointment to getting my results back multiple times.
There is absolutely no reason to have this level of miscommunication and neglect to one's patients and I am severely disappointed. Anna, Dr. Mondragon's Assistant, seems to be away half of the week and will never return your calls. They leave you questioning what you should do next and if someone will call you to give you necessary information. If you're someone who just needs to see a doctor once a year, this place might not be too bad, however, if you ever have problems do not go to this place at all costs.