Gerber Collision & Glass, Hemet CA

Always a great experience. They are very attentive and accommodating. Chis is amazing to work with.

Worst place ever as soon as I called and talk to them to them about my claim the lady was disrespectful she didn’t want do her job she didn’t want be there her energy demeanor was off and don’t want me to do business

My car was towed 5/25 to Gerber Collision & Glass - Hemet. My car was finally ready 29 days later and when it was ready they gave me the car with NO gas! Not enough gas to drive to the gas station and I had my little children in the car. I was on my way to the gas station about 4 minutes away from Gerber and the car stopped in the middle of a busy intersection, putting my children and myself at risk. AAA had to come by 45 minutes later to put gas in the car. I went to Gerber 6/27 to talk to someone about why my car was given to me with no gas when the car had gas when it was towed. Thomas Frazier General Manager was argumentative with me, not listening to what I was trying to explain. He was arguing that it’s not their responsibility to put gas, telling me many customers say they have gas and they really don’t. I told him I had just put gas at Costco days before the accident and he was yelling “show me, prove it”. I was not there for gas reimbursement! I was there so they could do better for someone else. So they can understand that it’s not nice they leave a car with no gas risking a family’s life. Literally! AAA said they should’ve never given me the car with No gas. He puffed up his chest at me, was yelling and pointing his finger blaming me for not putting gas as soon I picked up the car. I explained that we didn’t have enough gas to go to the gas station 4/5 minutes away! Crazy! He also said it’s not their policy to take the mileage or gas gauges when a car is towed, well maybe they should and I asked to see the policy on that. But I will be talking to the USAA tow company that towed my car which has that information. I’ve called USAA to file an official grievance for his terrible customer service, and calling Gerber Corporate to do the same. He should not be serving customers ever! I feel bad for the people that have to work with him. He needs corporate to train him to be a better representative for the company! He is the face of Gerber in Hemet. Do better Gerber!

Small details were left out when repaired. I still had to align the liner better and had to take it back several times. Fog light was also broken and not repaired. Just bought one at Amazon and replaced it. I can't take it back so many times. Overall, they do everything to get you satisfied.

Great customer service and reasonable prices for headlight and fog light replacements. Will definitely go back to do business.

Took my truck there estimated time to fix was a couple of weeks 9 weeks later it was finally out little things where not completed things that you do not notice until they don't work. Like remote mirrors, electric door windows, passenger side mirror was never replaced had to call them they sent out a glass guy to fix the leaking wind screen, Tail light lens was never replaced front bumper was loose dash clips where boken the wire cove for the review mirror was missing. I needed my pickup for work and could not afford to take it back for a one month additional stay. I would stay away from this shop.
The above review was a review of the company that was there prior. NOT Gerber Collision & Glass!