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Gerber Collision & Glass, Lake Elsinore CA

Address 29385 Hunco Way, Lake Elsinore, CA
Phone (951) 471-1733
Hours
Tuesday8:00am-5:00pm
Wednesday8:00am-5:00pm
Thursday8:00am-5:00pm
Friday8:00am-5:00pm
Website www.gerbercollision.com/locations/lake-elsinore-ca
Categories Auto Body Shop, Auto Dent Removal Service, Auto Repair Shop
Rating 3 2 reviews
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Gerber Collision & Glass reviews

2
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Brendan
June 12, 2023 9:59 pm

SELF-PAY CUSTOMERS BEWARE.

I had scheduled and received an estimate of $1200 for a bumper refinish. This body shop cancelled my appointment for drop off, and then prompted me to call them. Upon calling, a woman told me that the original estimate was no longer in-standing.

The explanation was, that the mechanics, supposedly, figured the job would be more expensive. This reasoning was based on the assumption that the brackets within the bumper were broken. They certainly were not, due to the damage being extremely minor paint abrasion. Upon explaining to the woman that such was not possible, she then deviated to saying that the technicians might break the brackets during removal. In this instance, how would the customer be liable for sub-standard body work?

This is merely a tactic to force you to pay for the additional costs of a replacement bumper, storage fees and any additional labor somehow involved.

They will assume your ignorance and attempt to take advantage. Do not let them.

Absolutely appalling business' practices, avoid this company at all costs.

Robert
June 01, 2023 3:36 pm

Took a friend to recover his tools n stuff from his totaled van. They let us right in, and no hassle

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