Glendora Chrysler Dodge Jeep Ram

Took my challenger in to fix the ac under warranty. It was diagnosed and fixed in 2 days! The team was helpful and polite. Great experience

1 star is to much, they deserve - 100.

Worst dealer I've ever visited.
Service department is horrible.
Woman working in Service shouldn't be working there, and tha manager didn't want to help neither.

There's another guy who is terrible at service but, I don't remember his name

Don't visit there even in an emergency, is really awful and you w'll be really disappointed.

I recently had my oil changed at Glendora Chrysler Dodge Jeep Ram Dealer Service. Unfortunately, during both the second and third oil changes, they used 5W20 oil instead of the recommended Mopar R 0W20 Full Synthetic engine oil for my 2022 Ram 1500 Ram Red.

While the issue was resolved during the third oil change, using the recommended engine oil is crucial for optimal performance and longevity. Adhering to the manufacturer's guidelines is of utmost importance for a reputable service center.

This complaint highlights the significance of using the correct engine oil and aims to prevent similar incidents in the future.

I kindly request a thorough investigation and appropriate actions to ensure service procedures align with the manufacturer's specifications. Additionally, I suggest considering additional quality control measures.

I believe in your commitment to excellent service and hope my concerns will be addressed with sincerity and professionalism.

Repeated negligence may lead customers, including myself, to consider legal action to protect our rights. Promptly addressing this issue is vital to restore trust in Glendora Chrysler Dodge Jeep Ram Dealer Service.

Service Department is one of the worst I've ever experienced. Only giving one star because I can't give zero. Went in to get my 21 2500 ram boxes fixed. Dealer took months to acquire replacement parts.

Dropped off the truck in the morning and was called back several hours later to pick up. Turns out parts needed to be painted. I questioned why this wasn't confirmed by service staff sooner.

Long story short service advisor told me that an authorization was needed from Mopar now for the paint.

Issue remains 5 months since bringing in to CDJR originally. Won't be going back again.

Great place, super friendly and way faster than any other dealer. It is out of my way to go there but well worth it.

Took Durango in for exhaust leak early April 2023, informed that bolt was broken in head. Agreed to pay expedited fee of $95 to have new head by May 18th, still waiting, two months with no loaner. Was told to contact Chrysler myself to expedite parts, no luck yet. Paying car payment and insurance on car at the dealer, who doesn't care, very frustrating!

The worst service department! Avoid this place for service! Service manager Ryan is a liar do not waste your time here!

I got a repair service for a recall. I was not charged, and they had no problem explaining to me details about the issue my car got. Great service.

I should've read the reviews on this service department before I took my truck there. They really are the worst. Please tell how to contact you besides your service manager I talked to him. He's was very rude and told me to seek another dealer.

Made an appointment for 1pm and I dropped it off at 7: 30 am being told it would be 2 hours and it wasn’t done until 6pm when they were closing. I had to call off because I had no car to get to work.

Service Dept is rather sad. I understand that customer service is difficult, but if you have to deal with customers and you have a persistent attitude issue, then maybe find a different job. Sales people are great. Service Dept just seems to hate their life, it's unfortunate.

Service center is not great. Customer service is lacking and doesn't take customer concerns seriously.

Dealership great
Service horrible, very unfair and dishonest. They charge me $3k for repair, they didn't send my to the road with broken vehicle with out any info. Very corapted.