Gold River Family Medicine

I am a driver for a senior living facility; I took one of my residents too this location to see Dr.warren F. Brandle ; & the two ladies that work in his office was very rude ; the first receptionist came outside as me & the resident which is 92 years old approached the door & she stated your 4 mins late for your appointment so we took the next person so you can wait outside ; I than asked her I am the driver from the facility & I have too leave & come back & pick her up she can’t sit in the waiting room she said no in a very aggressive manner, I said so you will let this 92 year old lady sit outside in the cold & she stated yes it’s been like this for a year since Covid ; we can’t have anyone in the waiting room ; as I went too pull the car around for her to sit in the car now I’m no longer leaving the next receptionist walks out less than 1 minute later & says hello you can come in now, they are very confused & not on the same page, they need an evaluation on what needs to be happening if they both don’t know. I would never suggest my parents or grandparents to come too this place! Very disgusted.