Golden Key Properties, Inc., Carlsbad CA

Shaun came out on time, with scheduled appointment. Cordial and professional. Also took photos. Thanks again.

GK has managed my property (a large private residence) for many years. Although there have been some ups & downs over the years, this review is for my most recent experience in working with Dana Pruitt. When the most recent tenants moved out, I decided to do quite a bit of work on the property while it was vacant as the previous tenants weren't amenable to having work done while they lived there. Dana took over the property at a particularly difficult time. There were a number of vendors that had to be instructed, monitored, and coordinated (painters, plasterers, plumbers, electricians, HVAC & landscaping professionals, etc) as well as items that had to be purchased. Dana is well organized, detailed, fiscally conscientious, provided helpful suggestions, and communicated regularly. She is easy to work with and she was timely in responding to my calls & texts. Dana has a "can do" attitude and she was focused on getting the multitude of jobs done in a timely fashion. As an owner, I found her to have a great attitude of working as a team to accomplish tasks and she displayed a consummate professionalism (even during stressful times!) that impressed me. I look forward to continuing to work with Dana knowing my property is being managed professionally and properly.

During my tenancy, I experienced unethical negotiation tactics, multiple violations of my privacy and safety, and a disregard for the multiple maintenance issues I raised. Two days after I signed the lease and paid the rent and security deposit, I received a call from Dana requesting to amend the lease to allow the owner to unilaterally amend some of the lease terms. When I refused, Dana threatened to lease the property to someone else. When she made that threat she did not know that I had already signed the lease and paid the deposit and first month’s rent, but she did know that I had previously given 30 days notice with my previous rental and I would be in a pinch if she pulled the lease from me at such a late date. Not cool and that was only how we started. Now they are trying to claim my entire deposit as theirs. Be Aware, do not be a tenant with this company.

The team at Golden Key Properties were extremely professional and responsive. Would definitely work with the team again.

The team of Leslie, Dana and Mary over at Golden Key has been nothing but Professional. As a landlord I appreciate the Quick response in returning calls and follow up on Maintenance issues. Also the firm position of representing the Owners even consulting with lawyers if need be on lease issues. Would recommend Golden Key to property owners without hesitation.

Would highly recommend staying far away from this company. Leo (Property Manager) is beyond unprofessional. The lack of communication is actually impressive no matter what you cannot get ahold of him unless he needs something from you. First he was extremely rude about serving us a 60 day eviction, then they canceled it then they served us again and then they canceled it again then served us for a 3rd time. The whole situation was a mess. To top it off we tried to contact Leo after we moved out he didn’t call back for another 12 days. Now they are holding our security deposit because we didn’t let them know we were moved out. Best part is Leo said he can help us find a place, we found a place through Golden Key that was posted for a couple weeks and after a couple phone calls he finally answers and says they are about to pick a tenant for that one sorry so it was asked why it was still listed and he made a snarky comment about how they keep listing posted so people apply to make a little extra profit. All around a bad experience with Golden key.

I have had a really great experience working with Golden Key Properties and Leo Newsom specifically. They clearly know what they are doing, are professional and fair. So far so good.

I have been with Golden Key Properties for over eight years. I left my property to them to rent and take care of when I moved to Pennsylvania. I have total trust and it has been proven many times with Leslie, Dana, and. Mary. I would like to thank them again for taking care of my property, and all that they do for me! I would give this management company more than five stars if I could.

Dana Pruitt and the team at Golden Key Properties were an absolute pleasure to work with! They made the process of getting everything lined up, inspected and prepped for moving so easy. It was clear to me that they care about making sure their properties are top-notch and their tenants are happy. Thanks Dana!

Great Company to be with. We were renters for over 20 years and never had an issue. Our sister in law had a condo they managed for her and there was never an issue as well. Highly recommend.