Goodwill of Orange County Marketplace, Santa Ana CA

The marketplace is cool and you can find good deals. The main store is way overpriced with many damaged target home items going for only $5 to $10 less than retail. Save your dollars for a real thrift store or garage sales. This place is a rip off!

Is a great place, they have a awesome electronic store, just prices are getting higher and higher

I always find the cutest thing to decorate my home with been finding alot of great fall items and they just remodeled so it's better then ever

I use to love this Goodwill location, but my experience today has made me decide that it isn’t the place for me anymore. Shopping was fine until I finally checked out. The employees behind the counter were having a loud conversation which is usually fine, but this conversation was easily offensive. Mocking Indian culture and people are not okay! Mocking anyone’s culture or ethnicity is never okay! In addition to this, the cashier who was helping me charged me 20 dollars for a used purse because there wasn’t a tag on it. I assume she was just lazy and did that. It would’ve helped a lot if she were to just ask one of her coworkers to figure out the price. I don’t know… 20 dollars for a bag that isn’t from a luxury brand, and used is so ridiculous…

Quick question. I've been here a couple of times and I always saw the Market place, I've seen many good reviews on here about it, but when are the days that it's open?

Prices were decent and the staff were very friendly and helpful. The electronics were in the computer works store (separated from the main store). This would be a good store to return to every few days.

To THE OWNER. As a nurse I truly believe in supporting my community in various ways. One of which is by shopping at Goodwill sometimes. I usually have a great experience with the staff here and the other manager, she is wonderful but she wasn’t on site today. Ask several of your employees, I am a happy, friendly, “Hi, how are you doing? ” type of customer, always respectful of your staff members.

Today Tony infuriated me for no reason. Other than he couldn’t admit he was wrong.
Tony an assistant manager was VERY rude to me today and did not display the customer service oriented problem solving skills essential for someone in a leadership position.
He actually had the nerve to call me “the customer “ rude. Check the cameras if you want to see the proof re: the incident I am about to share. Go back on the surveillance camer 5 minutes before I paid on 11/15/21 opr 15903 12: 35

Again, Tony is his name. He was in the process of checking me out at his register when another customer came to the side of his register he turned, stopped checking me out and gave her his full attention and assisting her. WITHOUT asking me to please give him a minute, etc, etc. Eventually I had to say to Tony, “I have somewhere to go, either get someone else to help me or finish my transaction because in need to go” Tony replies, “You’re being very rude” I respond “No you are being rude, you don’t start helping someone else in the middle of helping a customer and not say I’m sorry can you hang on a sec or something” I ask to speak with a supervisor and Tony says he’s the assistant and no one else is here. At NO point did Tony acknowledge he error. That’s unacceptable as someone who is supposed to be setting the example for others. Tony STILL had an attitude even after the customer he was helping LITERALLY sought me out and apologized right in front of him because she understood what my issue was. Tony still kept an had an attitude as if he was in the right. All I did was support the goodwill, wait in line to pay for my items. TONY caused the problem by his lack of customer service skills and poor judgment. As a nurse I would NEVER argue with a patient even if they were wrong. Tony desperately requires customer service skills training and conflict resolution training if he is to remain as part of the leadership team. I have never had any issues at this locations since I’ve been shopping here for years now.

Stopped by corporate was just given David T number so I will be calling.
I will be calling.

This was a really great experience all around. Anyone who hasn't tried the big "pay by the pound" bins and the auctions is missing out on some really great deals. I had never done this before and a girl that was in the auction office came out to me and showed me exactly how to become a pro at doing this. There is a Filipina auction caller that is really accommodating - In fact, I got better service from everyone at Goodwill better than if I had been to Nordstrom's! Certainly better customer service than the young ding-a-lings they hire at Forever 21. LOL! Little did I know I would drive out of there with a truckload of clothing and goods. I am blogging it all now. This place is a well-oiled machine!

Pretty good except it's harder and harder every time to find treasures if they are pricing everything so high. Some of the prices are ridiculous for a thrift store they are almost asking full retail price now

This place is huge. Take your time looking through the many isles you will find lots of treasures. Very clean and organized but prices are a bit higher from the Goodwills in Los Angeles. They also sale new merchandise food and Candy. I drove more than an hour to visit this good will and another close to it. And the prices were the same. Is must change in every county.

If you're going for the bins they only put them out once, they don't rotate them out like they used to do, kinda sucks!

The cashier and manager will say items are not for sale because they want to keep them. Very sketch

Big store. Looking for kids bike but there wasn't many for sale. Lots of selections for clothing and other nick nacks

I was very pleased with customer service, they went all out to make sure my merchandise worked properly, i know what you're thinking, isn't that what they are supposed to do? I say yes but when they help you with programing, that's above and beyond. Thankyou guys at the good Will.